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Hotel Cancellation Rights...do we have any in this case?
LuciusC11
Posts: 11 Forumite
Hi All,
Long story short, our friend has booked out an entire hotel in Italy for her wedding. Each guest is to pay the hotel directly, for their 2 nights stay. Cancellations within 8 weeks of arrival are non-refundable. The bill is to be settled on departure from the hotel. My partner is heavily pregnant, and, due to a bit of a rocky pregnancy, has not been granted permission by her doctor to fly. So, as a result, we can no longer attend, and gave notice to the hotel within 7 weeks of arrival. The hotel has since sent us an invoice for the full balance of two nights stay.
This is all fair, and as expected, but we are wondering if we have a case to argue this, because it is due to unforeseen events, and can be strongly backed up by a letter from our doctor, stating that my partner can no longer fly. Is there chance that we have consumer rights in this case? Or is it a case of hoping that hotel are compassionate?
Kind regards
Long story short, our friend has booked out an entire hotel in Italy for her wedding. Each guest is to pay the hotel directly, for their 2 nights stay. Cancellations within 8 weeks of arrival are non-refundable. The bill is to be settled on departure from the hotel. My partner is heavily pregnant, and, due to a bit of a rocky pregnancy, has not been granted permission by her doctor to fly. So, as a result, we can no longer attend, and gave notice to the hotel within 7 weeks of arrival. The hotel has since sent us an invoice for the full balance of two nights stay.
This is all fair, and as expected, but we are wondering if we have a case to argue this, because it is due to unforeseen events, and can be strongly backed up by a letter from our doctor, stating that my partner can no longer fly. Is there chance that we have consumer rights in this case? Or is it a case of hoping that hotel are compassionate?
Kind regards
0
Comments
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claim on your travel insurance0
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Travel insurance was yet to be arranged, as we hadn't booked the flights yet0
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The problem here is the hotel will struggle to fill the rooms now. And if they do it will involve spending money on advertising.
Also, it will be difficult for anybody to advise as they are based in Italy. You may well be at their mersey, but as far as your reasoning for cancelling -- without meaning to sound harsh but that is not relevant to them.0 -
fluffnutter wrote: »Arrange it quickly
They might have problems claiming if the documentation from the doctor pre-dates the date insurance was taken out. They would have to inform them of any pre-known conditions.
Unless op can get a new doctors note with a later date.......0 -
Long answer short.....no.Target Savings by end 2009: 20,000
current savings: 20,500 (target hit yippee!)
Debts: 8000 (student loan so doesnt count)
new target savings by Feb 2010: 30,0000 -
fluffnutter wrote: »Arrange it quickly
As the OP's partner has already been advised not to fly, there is no point wasting money on insurance as there is zero possibility that they will pay out.
I thought the planned trip was to Italy and not Liverpool!You may well be at their mersey0 -
They might have problems claiming if the documentation from the doctor pre-dates the date insurance was taken out. They would have to inform them of any pre-known conditions.
Unless op can get a new doctors note with a later date.......
I know! I was being facetious. I'd never encourage someone to behave so fraudulently!
"Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.0 -
I'm guessing not every wedding guest is staying in that hotel as there is always someone who finds a cheaper option nearby. I would speak to your friend and see if anyone wants your room for a reduced price, thus giving you some money back.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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fluffnutter wrote: »Arrange it quickly
I strongly recommend AGAINST taking that advice. That was be fraudulent, and could land yourself in a lot of trouble with any time of insurance in the future.0
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