British Gas

Gazman321

Are BG supposed to write to you telling you that they are increasing the Direct Debit amount(under DD guarantee) ? They have increased mine twice now without writing to me, where do I stand with them?

Thanks

magyar

They certainly are supposed to write to you. Have you rung and checked they have your address correct?

Gazman321

Yes my address is correct with them, recieved post from the the other day

Cardew

BG don't normally write to you as such; i.e. not a letter telling you of the increase.

If you look at you quarterly bill it is in print at the bottom of one of the pages. Normally this is annually, however if it is necessary to increase the DD during the annual cycle, it will be on one of the quarterly bills.

There is no doubt that this information should be more prominent as it is easy to miss unless you study your bill closely.

magyar

Well, I can say that npower definitely DO tell you if they're changing the DD.

MissScarlett_3

Can confirm what Cardew says, it'll be on the small print on your bill. I used to fume at BG as they increased my DD and the first I knew was when the money was taken but one day scrutinised the bill and found it amongst the usual dribble that's on your bill. I'm no longer with them BTW!

Gazman321

But I dont get a bill . Do it all online.

tripled

They'll only send you a seperate letter if for sone reason the amount is increased between bills, such as if you have phoned up and requested the change or it has been done manually.

Edit (after you posted): It's a while since I had an online account, don't they just send you a pdf of your bill and it'll be on that? If not you're best off calling house as they are the only department that would know.

Gazman321

tripled wrote:

They'll only send you a seperate letter if for sone reason the amount is increased between bills, such as if you have phoned up and requested the change or it has been done manually.

Edit (after you posted): It's a while since I had an online account, don't they just send you a pdf of your bill and it'll be on that? If not you're best off calling house as they are the only department that would know.

I dont even get a pdf, I have to log in to view bill(get an email telling me bill is ready to view) looking at online bill but shows no sign of DD change.

debsy42

I think it may show in the "messages" folder when you access your account online however I could be completely wrong

catz747

Gazman321 wrote:

But I dont get a bill . Do it all online.

Me too but their online system is soooooo bad that I always end up having to ring them, House.co.uk is :wall: