Incorrect Mobile Phone Contract?!!!!

Parkop

Hi all,

I went into phones4u in april of last year to ask for a handset only upgrade, i was told that i was signing up to a 24 month £15p/m contract which i was perfectly happy with. Anyway, when it came to signing the contract i pointed out that it said it was an 18month contract. The lady who i was served by said that although it said 18months on the contract, a 24 month was being set up.

Anyway its now nearly the end of the 18month period and i was wondering if i could dispute this error and try and get another upgrade, as i also kknow that the person who served me no longer works there.

Any thoughts?

Thanks
James

crazyguy

Give it a go if the paperwork says 18 months go and ask !

taylor11_2

Hi Parkop

What you will probably find is that the contract term is 24 months, however, phones 4u will have probably put you on an 18 month price plan ?

I know from experience that is what usually happens. I hope that I am wrong but fingers crossed you might be able to get a new phone earlier

Cheers
taylor11

Parkop

hi thanks for the replies,

i thought thats what has happened, i will try them tomorrow morning and tell you how i got on.

Although that said, my sister had the same thing happen, and phones for you paid off her contract and she just took out a new one lol/.

jeanmd

Hi can I ask what happened? I think we have the same problem. I insisted on an 18 month contract as my daughter is going to uni and I don't want to continue paying her bills. When we've contacted phones4u they say we took out a 24 month contract when I know I insisted on 18 month. I can't find the paperwork my daughter kept. Just wondering home many others are locked into 24 months not 18.