I think I already know the answer but ...

FattyBettyBoo

I sold something on ebay recently and when the buyer received it she emailed me and said it didn't fit and wanted a full refund. I emailed back and said that the size was on the listing which is the same on the item (not clothes) in inches (and definitely correct), and that as such she could return the item for a refund on the item but that I would not refund return postage as it was not a listing error (she just didnt read it properly).

I got an email back saying 'its not worth me doing that for the cost of it I'll have to go and buy another one now'. So I check my feedback and it is a neutral saying 'Item completely useless and refund refused'. I have but in a request for her to remove it but I'm guessing she won't. So ... given that I have proof that she is lying, can I get ebay to remove it or will they not care??

I know a neutral isn't too bad, but its the principal of the matter!!!!

ThinkingOfLinking

I'd try and get the feedback removed; it's not even the fact it's neutral, it's the comment she made, which makes you sound obstructive.

Soubrette

In the meantime can you respond to it with something along the lines of "item as described, refund offered upon return of item, buyer refused"

If a dispute arises and the seller deals with it calmly then I'm inclined to trust them more than someone who has sold thousands but apparently never had anything go wrong.

pinkshoes

It's a neutral, so not the end of the world, and if you just respond to it calmly, it'll make the buyer look like the ejit, and won't put any future customers off.

Just put something like "refund offered and declined. Size clearly listed in auction"

Oliver14

I do think you could have handled it far more diplomatically other than basically saying the size was in the listing so toough luck. If you'd handled it better you may have avoided the comment and even the neutral.

I doubt ebay will remove it as it doesnt contavene FB guidelines

Crowqueen

---post redacted---

hermum

Crowqueen wrote: »

I agree.

If a buyer is unhappy you should really ask them to return the item - at their own expense, if necessary.

Doing things like this on principle is going to lead to a lot more grief than being flexible and open with buyers who have legitimate problems. This is a common issue with clothes. I fit size 12 M&S trousers but find it difficult to squeeze into H&M 16s. Clothes label sizes don't always match each other - if, say, you list with measurements as well as sizes you have less trouble with people buying items that they can't try on (as they would be able to do in a shop). That's a better principle to have than dealing roughly with people who have paid you money for something.

As a consequence of these issues I don't normally buy or sell clothes on eBay but do occasionally buy from sellers who are businesses and thereby give me the right to return items that don't fit (as a legal requirement). I haven't had to exercise this right, but it does exist; therefore sometimes the best principle is to work to what businesses are doing and entertain change-of-mind returns. This ensures you get the item back undamaged and in a state to re-wash and re-sell, and avoid poor feedback.

I make a principle of treating my buyers like I like to be treated as a buyer. You learn by this for next time how to communicate with buyers.

It wasn't clothing, unless I misread the OP.

Crowqueen

hermum wrote: »

It wasn't clothing, unless I misread the OP.

You're right - but it sounded like it, what with "size" and "doesn't fit"

Post redacted .

FattyBettyBoo

She has relisted the the item with exactly the same measurements and NO REFUNDS! Cheek!!!

hermum

FattyBettyBoo wrote: »

She has relisted the the item with exactly the same measurements and NO REFUNDS! Cheek!!!

For the same price? I hope she's not used your picture if so I'd report it.
(That is said tongue in cheek)

SharkyGeorge

Also re: the post saying that stores have a legal requirement to let you return clothes that don't fit... they don't as far as I'm aware. 'Statutory rights' refer to your right to return an item if it's faulty.