do argos have a complaints department?

jolly_shopper

could not agree more .. my experience is the same ; they are genarally quite rude in some of the shops when needing after sales support (Colliers Wood in my experience is dreadfull .. the manager there - i think his name is Matt - is very nasty )

I have found their customer service phone lines to be busy all the time ..unable to get through

I think Argos is best avoided ... there are many other shops that provide a better service
..

emc wrote: »

I have recently been on the receiving end of three bad policies of Argos,

- where anyone buying a mobile phone is forced to buy a top-up voucher,

- where they refuse to refund an unused top-up voucher if the mobile phone is returned for any reason, and

- where they exclude lots of items, such as cameras and mobile phones, from their 30 Day Money Back Guarantee. and refuse to refund when such an item is faulty on purchase, offering a repair instead.

I bought a mobile last week which I found does not work consistently, sometimes unable to receive strong enough signal to work when my old phone on the same network was fine, sometimes able to make a call, but the person at the other end cannot hear me, sometimes able to make a call, but cuts out after a while, etc.

I tried to return the phone and unused top-up voucher within 4 days of purchase, but the staff refused to take the phone back, saying they could not see a fault, and offered to book the item in for repair.

They refused to take back the unused top-up voucher, saying the voucher could have been used, even when I contacted the phone network customer services to confirm to them that the voucher had not been used.

Taking Argos to the Small Claims Court seems to be the only option, but that would be a lot of effort, and probably cost, so I have resolved to avoid shopping at Argos and would strongly advise people to avoid buying anything from Argos that they exclude from their 30 day guarantee.

jolly_shopper

I wish I had read your post prior to making my purchase .. no way am I using them again

I have had similar problems and have been at the raw end of what I can only call rudeness .. how do they surivice as a business

they are best avoided in my opinion

bbbbb wrote: »

Unless u want a big pain in the butt.
Have a dishwasher from them, payed an extra £63.99 for 3yrs breakdown cover like an idiot!! Now at just 10 months old, it stops working, call Argos for engineer, he arrives the following week, only cover our area on certain days of the week. He says it needs a number of replacement parts and will return the following week to fit them, 5 weeks later we are STILL WAITING !!! after many, many telephone calls, in which they just brush us off, their customer service is rude, useless and a waist of time.
Have already emailed and written to head office and requested a refund, as we have given them ample time to repair the dishwasher. Will never buy from argos again. HELP !