BritishGas representatives - Boiler Service

akhlaq768

Are there any British Gas representatives on this site?

The reason I ask is that i've taken out the HomeCare cover for 3 years now and not even once have they come and serviced my boiler...

They have taken the £20 odd quid per month on time... but could they be bothered to come out and service the boiler... no!!!

Nor have I once needed them to fix anything with my boiler... so in essence im just throwing my money away...

I read that they must service the boiler every year... something to do with the contract or something? is this true?

Can someone help me sort this out please

penrhyn

All you need to do is ring them up, or go on line to book your annual service.

ihateyes

i know if your service goes overdue..... the system will send 3 letters out asking the customer to make contact.....

i simply can not believe you have not recieved one of these letters in 3 years.....

It is also your responsibilty to contact and book your annual service as well...

akhlaq768

Not even once recieved any letters from British Gas...

What is the website address to book an annual service?

thanks

youravinalarrrf

Register here https://www.britishgas.co.uk/NeedAnEngineer/?WT.seg_3=i100201 and get an appointment booked online.

You will need your Homecare agreement to hand.

akhlaq768

where on the link you sent can i book an annual service...

it will only allow me to book an engineer out to fix a fault... but i dont have a fault!!

penrhyn

Thats odd, it should appear just about where it says book an engineer visit.
In fact I just booked my annual service they are coming at the end of September, and I got 200 nectar points.

Suggest you send them an e-mail.

akhlaq768

it says that im not even due a service yet!! been with them over 2 years... i've jsut sent an email to them... if i get no responce i'll sent a complaint letter and cancelling the service....

bengasman

If you have half a chance, make sure you are there so you can actually witness what you get for your £250+ a year. Many a time I have heard from ex-BG customers that the "service" included little more than just looking at the boiler and sticking a probe in the flue.

It may also be a good idea to write to them ( NOT call ) and get written confirmation that they can still get all the parts for your boiler, and are 100% capable and willing to carry out repairs on it. Would be a bit of a bummer to find out they "can't " repair your boiler because of a, b or c, AFTER you have paid out a thousand quid in insurance premium. If they forget to service your boiler, they may forget to tell you that you are paying your premium for nothing.

Gerrard_8_lfc

akhlaq768 wrote: »

it says that im not even due a service yet!! been with them over 2 years... i've jsut sent an email to them... if i get no responce i'll sent a complaint letter and cancelling the service....

Complaining about you not booking the service.... Excellent.

energycompanyemployee

Just a thought, do you actually have a servie plan that includes an annual service?

Some of them dont. might be worth a check