Appliances Online offering "lifetime warranty"

theEnd

You should get something through once you have your items, then just cancel.

I made the same mistake and ended up paying a month before I realised it really wasn't a good deal.

All my stuff was guaranteed for 2 years anyway and the break even on these policies was a little over that.

Also, if you read the small print, even if they replace your stuff, you're liable for delivery and connection, which gives them the opportunity to charge whatever they want.

That said, highly, highly recommend AO. Very good service and I'll use again, even if everything randomly breaks in 2 years (which they won't).

wobblie

Thanks theEnd, that's a big weight off my mind.

Rozzle_2

Hi, I signed up for this and then quickly changed my mind. I just rang up the number that is on the conformation e-mail which was sent when I purchased my appliances and asked to cancel. It was really easy to cancel.

zzzt

I believe I have just been sold this - without knowing it! They are very devious.

I ordered some stuff online and then got a call a few hours later. I thought it was about the delivery, since he confirmed the day it would be on, and then he asked me to "confirm" the delivery address (I now realise that this was so he could use the address for a payment), and asked me questions about accessing the property.

He was extremely friendly and conversational, just talking about the things I'd ordered.

He asked me to confirm my sort code. I thought this was for my order, so I asked him which card I had bought it on because I couldn't remember. He said any of them was fine. He then wanted to know the account number. At this point I still thought he was confirming the actual purchase I had made online.

He then said that because I'd ordered from AO.com they will repair anything or replace it, and it will cost me £1.something, and that if I didn't want this to happen I could cancel at any time in the first month. At no point did he say he was selling me something extra, or mention the word "insurance" or "warranty". He made it sound like it was something I already had, and didn't ever ask me if I wanted it.

I guess I'll just cancel it as soon as I get the pack.

But I think this is very shady business dealings. I'm not surprised they're making a killing on it.

gentleorange

As others have said, AO are generally a good company to deal with. But I've had "that" phone call both times I've bought something. The first time, the woman was so convincing that I didn't know I'd signed up for something else until she suddenly rattled off a long line of text and then cleared the line. So I had to cancel that.

This time I thought I was prepared... However the guy drew me in with a load of chat about the summer holiday, kids, etc, and then told me he'd throw in free disposal of my old cooker when they delivered the new one, and then once he'd asked for my sort code, he wouldn't drop it. He got very pushy and in the end he just wore me down so I gave him the details knowing that I'll call back and cancel. It's ridiculous! And honestly it may put me off using them again.

justapoorboy

Some of you may be interested in this short article, which altho old (Mar 2014) may shed some light and is still relevant.
http://www.independent.co.uk/news/business/news/aocom-sold-179m-in-extended-warranty-agreements-9171446.html