Land of Leather / Castelan Insurance Claim Rejected

Alan01_2

wackojackouk wrote: »

Hi guys

Some good news. The Ombundsman found in our favour and we were informed that the sofa would be repaired :j

After hearing nothing for 3 weeks we contacted the Ombundsman and within 2 days we get a call from Castellan / Homeserve who agreed to send out a repair person who would take more pictures etc.

Received a letter yesterday basically saying they cannot find the materials and we can either take around £400 cash or receive a credit voucher for just over £900 which can be used in Harveys.

It does pay to complain and fight your corner.

BEWARE: Harveys are just as bad and use Castelan technicians to conduct a survey. I have now had dealings with at least 4 Castelan / Homeserve technicians who have all been liars. It would seem that the most important credential these days is to be able to tell lies.

wackojackouk

We took the credit voucher and used it ok. Even managed to negotiate a discount on the sofa from Harvey's and got the insurance chucked in for next to nothing.

Agree that castellan are liars.