Vodafone Contract

chrispbug

On 9th August I took out a new contract with Vodafone at £26.00 per month. My direct debit goes from my bank on 23rd of each month.
For what period does this £26 cover ?
Is it from the 9th of each month, 23rd of the month or is it from the 1st of each month ?
I'm asking this question as today I've gone over my data usage of 500mb per month and am now being charged for internet access. The problem is I don't know when my free data usage starts again and when it finishes.
Hope this makes sense and somebody can advise me
Thank you

grumbler

Your bill has to say this clearly. If you don't have a paper one, I think you can see it online.

I am pretty sure it is neither 1st, nor 9th, nor 23rd. My guess is it's about 15th.

EDIT: I am not with Voda and I can be wrong because their system seems to be very confusing:

mobilejunkie wrote: »

...you will get another bill in February for payment in early March. The distinguishing thing about Vodafone (others could add some less positive things!) is that their bills covered a calendar month - regardless of the billing date. In this case the January bill for for the line rentail from 1-31st January (even if it was produced on, say, 5th - though yours must have been around the end of January for the direct debit to go out on 10th February). That ALSO means that the February bill will also charge from 1st - 9th February. That is correct and there's not much you can do about it unless you're not still on the calendar month billing.

EDIT 2:

mobilejunkie wrote: »

1) Up until now, ALL my contracts have been bundled on a calendar month - regardless of my billing date. I find that very useful and it differentiates (d!) Vodafone from the other networks.

2) They are moving people over to a different billing method; the same as other networks, where the bundle date will now start on any date they choose in a month - usually along the lines of the current billing date or when one of your contracts (if you have several, like me!) started.

This was posted in Feb.

Guys_Dad

Your first bill will be a bit higher as they will apportion it to the billing date. So be ready for that.

Quick call to Voda on 150 will confirm your billing date and ste your mind at rest.

Vodafone

Hi chrispbug,

Without me checking your account, I can't give an exact date. However, your bill is usually produced around 14 days before it is actually debited.

If you send me an email to the address here with WRT135 FAO Heidi in the subject, I will be able to check it for you.

You can register for online billing here which will give you access to all your account information.

Kind regards,

Heidi
Web Relations Team
Vodafone UK