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Ebay - winning bidder no longer wants the item

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GustyGardenGalaxy
GustyGardenGalaxy Posts: 758 Forumite
Part of the Furniture 500 Posts Name Dropper
A couple of hours ago I sold an item on Ebay (worth over £100) and just received the following from the (100% positive feedback) winning bidder:

"II never bidded on this item some one hacked my account I don't want this item sorry"

So what do I do now?

Is there anything that the winner should do to withdraw his bid so that I can make a second chance offer to the second highest bidder?

I honestly don't believe his feeble 'excuse' - but what can you do?
«1

Comments

  • I think the best way is to send a mutual cancellation offer and get them to agree so that you get your fees back.

    Can anyone confirm?
    :A

  • You can go ahead and make a second chance offer anyway. You need to send this 'winning bidder' a link via 'cancel transaction' - any probs, inbox me and I will take you through it, I am a seller on ebay too
  • GustyGardenGalaxy
    GustyGardenGalaxy Posts: 758 Forumite
    Part of the Furniture 500 Posts Name Dropper
    edited 24 August 2011 at 10:23PM
    windsor988 wrote: »
    You can go ahead and make a second chance offer anyway. You need to send this 'winning bidder' a link via 'cancel transaction' - any probs, inbox me and I will take you through it, I am a seller on ebay too

    Thanks - just tried to go through that but it mentions opening an unpaid item case. Is that the only way to resolve this?

    Edit: Sent it anyhow, I now have a case open and hopefully the winning bidder will agree to cancel the transaction.
  • suited-aces
    suited-aces Posts: 1,938 Forumite
    Tenth Anniversary 1,000 Posts Combo Breaker
    Is there any way you can report this hacking to ebay? Just for the buyer's safety of course.
    I'm not bad at golf, I just get better value for money when I take more shots!
  • macfly
    macfly Posts: 2,728 Forumite
    I think the best way is to send a mutual cancellation offer and get them to agree so that you get your fees back.

    Can anyone confirm?

    Don't do this. A refusal means you get nothing, then you can't do a non paying bidder claim.
  • Is there any way you can report this hacking to ebay? Just for the buyer's safety of course.

    I was wondering that too, not sure where to report it though .........
  • macfly wrote: »
    Don't do this. A refusal means you get nothing, then you can't do a non paying bidder claim.

    But surely in this instance they want to agree?
    :A

  • Go for a non-paying bidder case and then relist the item once the case has been closed.
  • GustyGardenGalaxy
    GustyGardenGalaxy Posts: 758 Forumite
    Part of the Furniture 500 Posts Name Dropper
    edited 24 August 2011 at 10:57PM
    I don't want to re-list it, as I have a number of other bidders very close to the final bid amount, so am happy to offer the 2nd highest bidder a second chance offer (and if he refuses I'll try the next one, etc).

    Anyhow, a 'cancel transaction' case is now open, so let's hope the bidder agrees to cancel ..... pronto.
  • vicx
    vicx Posts: 3,091 Forumite
    I would send second chance offer then open a non paying bidder case after 4 days. The buyer will then have so many days to respond (four I think?) then you can close the case, the buyer will get an upaid item strike and you will receive a credit for your final value fee's.
    A home without a dog is like a flower without petals.
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