Ebay - winning bidder no longer wants the item

GustyGardenGalaxy

A couple of hours ago I sold an item on Ebay (worth over £100) and just received the following from the (100% positive feedback) winning bidder:

"II never bidded on this item some one hacked my account I don't want this item sorry"

So what do I do now?

Is there anything that the winner should do to withdraw his bid so that I can make a second chance offer to the second highest bidder?

I honestly don't believe his feeble 'excuse' - but what can you do?

nikki_angel

I think the best way is to send a mutual cancellation offer and get them to agree so that you get your fees back.

Can anyone confirm?

windsor988

You can go ahead and make a second chance offer anyway. You need to send this 'winning bidder' a link via 'cancel transaction' - any probs, inbox me and I will take you through it, I am a seller on ebay too

GustyGardenGalaxy

windsor988 wrote: »

You can go ahead and make a second chance offer anyway. You need to send this 'winning bidder' a link via 'cancel transaction' - any probs, inbox me and I will take you through it, I am a seller on ebay too

Thanks - just tried to go through that but it mentions opening an unpaid item case. Is that the only way to resolve this?

Edit: Sent it anyhow, I now have a case open and hopefully the winning bidder will agree to cancel the transaction.

suited-aces

Is there any way you can report this hacking to ebay? Just for the buyer's safety of course.

macfly

nikki_angel wrote: »

I think the best way is to send a mutual cancellation offer and get them to agree so that you get your fees back.

Can anyone confirm?

Don't do this. A refusal means you get nothing, then you can't do a non paying bidder claim.

GustyGardenGalaxy

suited-aces wrote: »

Is there any way you can report this hacking to ebay? Just for the buyer's safety of course.

I was wondering that too, not sure where to report it though .........

nikki_angel

macfly wrote: »

Don't do this. A refusal means you get nothing, then you can't do a non paying bidder claim.

But surely in this instance they want to agree?

ThinkingOfLinking

Go for a non-paying bidder case and then relist the item once the case has been closed.

GustyGardenGalaxy

I don't want to re-list it, as I have a number of other bidders very close to the final bid amount, so am happy to offer the 2nd highest bidder a second chance offer (and if he refuses I'll try the next one, etc).

Anyhow, a 'cancel transaction' case is now open, so let's hope the bidder agrees to cancel ..... pronto.

vicx

I would send second chance offer then open a non paying bidder case after 4 days. The buyer will then have so many days to respond (four I think?) then you can close the case, the buyer will get an upaid item strike and you will receive a credit for your final value fee's.