Blackberry roaming charges on Orange in Turkey

wibbler

Hi,

My wife went to turkey for 2 weeks, and only called the UK and texted. However, the bill has just arrived for £243, £141 of which is "#Blackberry" charges. It says she used 18MB of data. - 1.5MB a day.

What on earth could have caused this amount of data? Does the blackberry just continue accessing data on the internet despite being in a different country? Does Orange have to provide any proof that this data occurred?

grumbler

wibbler wrote: »

Hi,

My wife went to turkey for 2 weeks, and only called the UK and texted. However, the bill has just arrived for £243, £141 of which is "#Blackberry" charges. It says she used 18MB of data. - 1.5MB a day.

Your wife is lucky that it is £141 only. Just search the board for "Turkey".

What on earth could have caused this amount of data? Does the blackberry just continue accessing data on the internet despite being in a different country?

This is what all smartphones with enabled data roaming do.

Does Orange have to provide any proof that this data occurred?

What kind of proof? It will be a daily statement with the amounts of data used. "#Blackberry charges" means that it was BB-specific services - hardly a surprise. Also, check the network's roaming charges. If it's 1.5Mb every day this looks like a minimum amount of data they charge for, i.e. smaller daily amounts are rounded up.

Hammyman

wibbler wrote: »

Hi,

My wife went to turkey for 2 weeks, and only called the UK and texted. However, the bill has just arrived for £243, £141 of which is "#Blackberry" charges. It says she used 18MB of data. - 1.5MB a day.

What on earth could have caused this amount of data? Does the blackberry just continue accessing data on the internet despite being in a different country? Does Orange have to provide any proof that this data occurred?

Yes, BB will keep accessing services until you tell it not to as long as it can connect to a phone network. 1.5MB is not a lot.

Also as Turkey is not in the EU, the £50 data cap does not apply.

in_the_Cotswolds

Blackberrys are connected to RIMs servers via either BIS/BES 24/7/365. They are permanently connected to the internet.

grumbler

I think "connected" is a word that doesn't explain anything. The problem is that some chargeable data is being sent and/or received in background when the phone is connected.

Jon_01

From the time I was testing a few BB's I believe its a few byes every 10 seconds. But they could very well have changed that by now.