What is a reasonable time to change your mind?

abankerbutnotafatcat

What is considered a reasonable time for a purchaser to change their mind over a potential purchase bearing in mind that the goods required cutting rather like granite work surfaces and were to be fitted 3 working days after the sale?

scheming_gypsy

before they've been cut.

Leif

Read the contract, then ring the supplier and be very very polite and understanding. The chances are that the buyer has zero rights, but the supplier might be understanding. I would be on the side of the supplier in this case. It all depends on whether anything has been cut, or farmed out for cutting.

abankerbutnotafatcat

scheming_gypsy wrote: »

before they've been cut.

They claim to have cut them 90 minutes after the order was taken.

There was no contract, just an invoice with no t&cs on it.

abankerbutnotafatcat

I've just seen that there's a consumer rights page so i'm going to post this on there as it's probably the most appropriate place.

robert2011

I am afraid you have no way out banker ! just pay up ! due to the nature of this contract i am certain the conditions of contract favour the seller

MaggieBaking

abankerbutnotafatcat wrote: »

They claim to have cut them 90 minutes after the order was taken.

There was no contract, just an invoice with no t&cs on it.

I can understand that if it was a slow day considering they were due to be fitted in no more than 3 days.

I'm not sure where you stand legally or morally I can't decide either. I wonder if perhaps you should offer them a sum of money to make up for their loss - I'm sure the piece of granite they've cut wont be a complete waste but will obviously be devalued significantly.

Good luck in consumer rights.

keystone

Its obviously not a distance selling nor a doorstep selling situation. If you wanted the stuff in three days then I would agree with others. Once they have prepared materials specifically for your project then you are on a hiding to nothing. The very least you will be liable for is the material plus cutting cvost. You can possibly negotiate your way out of any fitting charges.

Cheers

mikeandrach_2

why have you changed your mind? if you wanted it then, surely you want it now? if the supplier changed their mind about the price/spec etc you'd be going nuts at them. the deal is done, the law is on the side of the supplier.

erdd2

potential is a key word, was there a contractual agreement?

nickj_2

if the material was already cut then you must have given them the go ahead, companies do not just start cutting stuff just in case the customer decides to go ahead .