Booked flight with wrong surname, £700 to change!

pollypenny

Glad everything is sorted for you OP. I was going to suggest that you marry your girlfriend - too flippant, I know!

alex20111

2sides2everystory wrote: »

2 cleverdick posts on one thread

Interesting that richardw's suggestion of speaking to an organgrinder rather than a monkey might yield a different result worked yet again . Richard gave me this useful advice when I had a problem with KLM recently.

The trick is sorting the monkeys (who are usually outsourced call centre types) from the organgrinders (who might as a direct airline employee have a stake in the airline and it's reputation).

I would guess that alex20111 actually did finally get someone along the monkey-organgrinder spectrum slightly towards the grinding end but clearly not an actual organgrinder or this simple mistake would have been sorted free of charge.

I HATE businesses who prey on customers who make simple mistakes for pure profit. Had the flight been within hours of the booking then maybe it's a slight problem to tidy, but this cost the business nothing.

Agreed though actually finding the organ grinders as you call them is the problem. I tried the US number and that went to the same Indian call centre as the UK number. It was only when I used the Canadian number found on a forum that we actually got anywhere!

I don't actually see where the "thank" button is...

budgetflyer

Its a situation like that that had Michael Douglas in the film "Falling Down" on the rampage with a gun.

To even think that it is reasonable to charge someone £700 for a name error is complete p155 take.Shame on ebookers.
Much to my embaressment, I did similar with a booking for my son +his girlfriend a few years back. Flyglobspan only (?) charged a £20 admin to put it right.