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Vodafone unlimited texts

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kajstring24
kajstring24 Posts: 176 Forumite
in Mobiles
Hey all,

I have a pay monthly contract with Vodafone and I thought I had unlimited texts with my contract. I went onto the Upgrade page on My Account and according to that my contract has 3000 texts. I'm a bit confused over this, so would appreciate some help. Do I have unlimited texts or not? I'm not a 'textaholic', and probably won't go over the limit, however I'm paying for unlimited and that's what I expect to get.

I feel a little bit misled over this, and while I appreciate it's only a minor query, I don't like finding out that I'm not paying for what I thought.

If someone could clear this up for me, that'd be great.

Thank you :beer:

Comments

  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Vodafone, Whats unlimited.

    Many mobile companies have their own understanding of the word "unlimited" that for some reason differs from the meaning of this word in common English. Unfortunately, our regulators, like ASA, are far too spineless to teach them a lesson of correct English.
  • kajstring24
    kajstring24 Posts: 176 Forumite
    edited 23 August 2011 at 5:18PM
    Oh dear, they really should make that clearer. They don't exactly make the VAT charges very clear either. I'm just glad I'm so unpopular :rotfl: Getting a bit fed up with Vodafone and my phone, but still a year away from the end. Ah well.

    Thanks for the help!
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 23 August 2011 at 5:52PM
    All prices for non-business customers must be quoted with VAT included.
  • simax
    simax Posts: 1,976 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Vodafone had a brief spell where they got rid of unlimited texts and introduced 3000 texts (which is 100 texts a day - a huge amount!) - several months back they re-introduced unlimited texts and there is no Fair Use Policy on these.

    I don't see how anyone could send more than 100 texts a day?!?!?
    I spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂
  • indigofire
    indigofire Posts: 49 Forumite
    Everyone pretty much said what I was going to say. There is an fair usage limit.
    Sealed pot challenge #1394 £2.77
    Save for deposit £25 a month for 3 years £0/£925
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    Doctor Who fan first and Doctor Who fan second.
  • chanz4
    chanz4 Posts: 11,057 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    I have unlimited I send 80
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    Hi kajstring24,

    As grumbler has mentioned, the 3000 text limit refers to a fair usage policy. We have now changed this on our new price plans to include unlimited texts with no fair usage. We can change you onto a new plan if you would prefer. Drop me an email to the address here with WRT135 FAO Heidi in the subject and I can discuss the options. If there is anything else I can help with too, let me know.

    Could you also include a link to this thread when sending the email. :)

    Many thanks,

    Heidi
    Web Relations Team
    Vodafone UK
    “Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
This discussion has been closed.
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