wanting to cancel T-mobile broadband

debrag

So we haven't used a dongle since last year and we want to cancel out contract - it was taken out December 2009.

I can't remember my log-in details or the mobile phone number that is used. What can I do?

kwikbreaks

It may be out of contract by now. Phone them up if you get nowhere just cancel the DD and they'll contact you soon enough I'm sure. If it isn't out of contract they'll want a termination fee.

You may be able to find the number by putting the SIM in a handset and typing *#100# then call

kunekune22

Take care, is what I would say.

I was in a similar position at the end of last year. I had a dongle that I hadn't cancelled, and hubby eventually pointed out, rather strongly, that I could be chucked off MSE for not doing anything about it. I rang to cancel but was persuaded that I should change it to a pay as you go account just in case I wanted to use it (and because I'd need to phone another number to actually cancel, and without the physical dongle that might be difficult ... at least, that's what I was told). I did that. I thought it was all over. Certainly, no more money was taken from the bank account. As I hadn't any idea where the dongle was, it wasn't and couldn't have been used.

At the end of June, we moved to Australia. For a number of reasons connected with a burglary two days before we moved, our mail was not redirected. I only finally saw a bank statement yesterday. By this point, the account was in pretty dire straits - over GBP800 overdrawn (which, of course, included fees). Much to my amazement, there was a direct debit to T-mobile for nearly GBP400. On further enquiry, there as another one the previous month for GBP150.

I rang T-mobile, as you would. Initially, it was very confusing, because I thought this was about the phone that had been stolen (hey, 3-mobile and T-mobile, not very different, never been entirely sure who I had the account with). But what has now emerged is that after 6 months of taking nothing from the mobile broadband direct debit, two large payments were taken. We didn't know because we were in transit. That's probably a coincidence, as no-one involved with our move could possibly have known about the defunct t-mobile broadband. There doesn't seem to be any record of it changing from contract to payg either.

My suspicion, confirmed slightly by the fact that the T-mobile fraud people have not been in touch to ask any questions, is that this is an internal fraud. Someone who deals with requests to close accounts is putting some sort of stop on payments but leaving direct debits active. And has just used all of that information to scoop money from a heap of different bank accounts.

So, if you close it, CLOSE IT COMPLETELY. And ask for written confirmation that the direct debit has been cancelled. We will, I hope, be ok - we can prove where we were on the dates when all these charges were incurred, as Indonesia likes putting stickers in your passport, and our arrival in Oz is also documented. But proof of the change to payg might be harder, the only real evidence of that we have is that they stopped using the DD. The whole thing is horrible and costing a fortune in bank fees (oh lovely, Barclays, you honoured this defunct DD at a time when we were already overdrawn) and phone calls from Australia. A claim for those costs will also have to be made.

Edited to add: I'm not really a newbie. I was kunekune. But when I came back after a few months away, in a different country, with a new email address, it wasn't possible to retrieve my password and I had to start again.

debrag

Well I have the dongle and owe about £60 on it as we cancelled out DD. different address to the one T-mobile have so will try writing to them as well as phoning.