3 account hacked

loup67

Hi,

Last week I received a text from 3 saying my number had been changed to ****** out of nowhere! I tried calling my original number and it is unobtainable ,so obviously I called 3 to ask what on earth was going on!?
They told me that they had received a call from me (which they hadn't!)requesting a change of number.They insist that whoever called had passed security (impossible as no-one knows my password)
I was very upset and angry and asked them to change it back,they said this would take 48 hours,even though it only took 20 mins to allocate the new number:mad:
They also told me they were taking it very seriously and a senior manager would call me back,that was on Wednesday last week!!
After nothing happening still by yesterday I called them again,this time furious as I still have not got my old number back or a call from the manager.About 10 mins later a manager did call and said he would deal with it personally and call me back.Still waiting:mad:

As it was only supposed to be 48 hours I haven't told anyone my new number so have missed loads of calls etc.
does anyone know what my rights are in this situation and what I can do? I was in touch with them the week before about upgrading to an iphone but now not sure if i want to stay,but both my DD's are on 3 too and the free calls are great.
Please help someone,am loathed to call them again and get even more frustrated.
Thanks

sparky93

have u tried going to a 3 store and making noise...?

grumbler

I don't see any point for someone to hack your account and to change your number. This simply makes no sense.
Unless '3' can prove it with a record of the call this is almost definitely their blunder. Not only they are responsible for this error, but they failed to correct it within a reasonable time.

I think you have every right to demand compensation for all trouble and inconvenience.