Why wont Vodafone replace my faulty phone when I am still within contract?

taylor11_2

Hi

What i take from your post is that you have retained your Tocco F480 as Vodafone would not have provided you this handset 12 months ago. Experience tells me that you agreed to a 12 months Sim Only agreement or discounted line rental which does not extend the warranty of your handset for a further 12 months.

Unfortunately, your handset does no longer seem to be in the manufacturers warranty period, therefore, you would need to pay to have the handset fixed which, I believe will cost around £65 if you use Vodafone.

Hope this helps

Cheers
taylor11

chanz4

vodafone dont do the repairs, they sent to places like MPRC, the manufacture pays for it.

taylor11_2

If you organise the repair over the telephone or in a Vodafone store you will be charged £65 for this model. Vodafone will then send the handset to UTL who will repair the handset.

Cheers
taylor11

Vodafone

Hi showmethemoneyuk,

Thanks for that! I have just received your email and will get back to you this evening.

Kind regards,

Heidi
Web Relations Team
Vodafone UK