10MB upgrade to 30MB?

tazwhoever

I currently have 10MB with VM (non wireless modem), and can be upgraded to 30MB, where VM will supply me with free wireless modem, with extra £6 p/m.

Does an engineer come around again for installation, or it is DIY.

What steps?

Thanks

jb66

Its up to you, you can get it posted via quickstart or ask for an engineer install

useless_git_requires_wife

My friend was just sent out the wirelss router when he phoned and asked.

No upgrade or new contract was required.

qpop

useless_git_requires_wife wrote: »

My friend was just sent out the wirelss router when he phoned and asked.

No upgrade or new contract was required.

I find it highly suspect that no new contract is required.

The concept of "free lunch" is unheard of to Virgin, and just because a new contract wasn't signed/posted, I can almost guarantee a 12mth minimum term will be tacked on to the date of upgrade.

useless_git_requires_wife

qpop wrote: »

I find it highly suspect that no new contract is required.

The concept of "free lunch" is unheard of to Virgin, and just because a new contract wasn't signed/posted, I can almost guarantee a 12mth minimum term will be tacked on to the date of upgrade.

I know what you mean about Virgin, but I assure you that he got it without signing a new contract. Possibly it was just a reflection of how long he has been a customer.

qpop

I would challenge him to call them and ask him if he is tied into his plan for any length of time - I'll bet they've counted that as a renewal of the contract. They don't mension the word contract and like I said, no more documents are required due to verbal agreement. I'd only think otherwise if he had a letter explicitly stating the upgrade was without a new contract. The salesman's word on the end of the phone is worth nothing.

useless_git_requires_wife

qpop wrote: »

I would challenge him to call them and ask him if he is tied into his plan for any length of time - I'll bet they've counted that as a renewal of the contract. They don't mension the word contract and like I said, no more documents are required due to verbal agreement. I'd only think otherwise if he had a letter explicitly stating the upgrade was without a new contract. The salesman's word on the end of the phone is worth nothing.

Already done and they didn't renew.

Like you, I don't trust Virgin to keep their word on anything but they do seem to have with the example I gave.