Fraud - Orange (a/pm/01)

Azrael_1701

hate-banks wrote: »

Well it's easy to know, if it's a DD, then you must see the DD instruction in your online banking! If it's not there, then how could they DD you? If it's the case, then the bank is at fault. They can't allow a DD without having instructions.

Something like that happens often with Smile accounts, because sometimes we can see the transaction on the online banking, even if the DD has been declined! How stupid is this..I know. But it stays there for a whole day on the online banking (although declined and therefore not taken out of your account) and disapear only the next day.

Or it could be a card payment?

meer53

If you don't have any agreements with Orange then it will be a fraudulent card payment. Your bank will refund you and they will claim the money back from Orange. No need to worry now your card has been cancelled.

snowydogh

Will the bank look into the fraud?

coolesticeking

Orange (a/pm/01) is a Card Payment either made Online via Your Account (http://www.orange.co.uk/youraccount/) or via the Automated Telephone Service (150 from an Orange Phone or 07973 100 150 from another phone).

Someone will an active Orange account must have done this Card Transaction to have been listed on your statement as Pay as you Go Transactions are labeled differently.

I hope you manage to get your money back ASAP.

meer53

snowydogh wrote: »

Will the bank look into the fraud?

The bank will get their money back from Orange so, no, they won't look into it as they're not out of pocket.

Gromitt

'SecureCode' is like 'Verified by Visa' and 'AVS' - supported by participating retailers only - ie, if the retailer doesn't want to implement these systems they don't have to. They can debit your card regardless.

dung_a82

ashleyingle wrote: »

What happened to 'SecureCode' when making an online purchase? another layer of defence the banks not using anymore?

It is still there, banks only apply new method of authentication -- adaptive authorization, which saves customers from entering SecureCode if the spending pattern is known to bank / transaction is deemed low risk. However, it will ask customers for information held by banks that only cardholder supposes to know (for example with Barclays asking which person I know, which address I used to live....)

CKhalvashi

Lokolo wrote: »

The fraud department will be open 24/7.

Unless it’s Barclays/Santander!

Although they’re 2 banks I refuse to deal with (even made one of my employees switch ‘as it’s cheaper for me to pay into HSBC’), so there’s no problem there.

Little white lie, although what she does with her money AFTER I paid her is another story

CKhalvashi

dung_a82 wrote: »

It is still there, banks only apply new method of authentication -- adaptive authorization, which saves customers from entering SecureCode if the spending pattern is known to bank / transaction is deemed low risk. However, it will ask customers for information held by banks that only cardholder supposes to know (for example with Barclays asking which person I know, which address I used to live....)

I still go to another site to verify my cards. Register them, then type a password in next time.

I’m with HSBC and Amex btw.

callum9999

CKhalvashi wrote: »

Unless it’s Barclays/Santander!

Although they’re 2 banks I refuse to deal with (even made one of my employees switch ‘as it’s cheaper for me to pay into HSBC’), so there’s no problem there.

Little white lie, although what she does with her money AFTER I paid her is another story

Wow, that's incredibly petty and manipulative...