E.ON RHT EnergyPlan 25 ?????

cjHB_2

I am in High Barnet North London (Herts) and am with E.on for my electricity only. (no gas) I have storage heaters and have a restricted hours normal tarriff meter as well as a normal tariff meter.

My question is (which E.on can't answer.....thirty minutes on phone) is what hours are the reduced tarriff?

On the bill it says my plan is RHT EnergyPlan 25, I have been reliably informed this is not economy seven nor economy ten. Therefore what is it?

stewie_griffin

If you could get through to someone who knew what they were looking for and where to get it then they could get you the information in a couple of minutes. They need either your SSC or TPR both of which would be readily available on your account. Try calling their directors office tomorrow (0845 302 4340) and you should get through to someone who's hopefully a bit more competent and will be able to get you the off peak hours.

Former_E.ON_Company_Representative:_Malc

Hi cjHB

I'm sorry the agents you've spoken to previously haven't been able to give you the info required.

Restricted Hour Tariff (RHT) set ups are a bit of a hybrid. They tend to be found in all electric properties like yours with storage heaters and provide electricity at a cheaper rate at certain times during every 24 hour period.

The actual metering can vary depending on the area and the Meter Operator. However, stewie_griffin is spot on; a bit of checking on the account will uncover the details required very quickly.

If you're still having difficulties cjHB, drop an email to the address in my Profile. I'll be happy to find the info you need.

Malc

Sam_Pigeon

Hello!
I'm up in Manchester on the same tariff - RHT Energy Plan 25. I was told my off peak hours were 11am - 1.30pm and 7pm - 7am.

However - I have been told so many confusing things (mostly by Eon representatives).

My off peak meter has not moved for months, yet clearly I am using electricity during the off peak hours. What does this mean? That I'm being charged peak prices all the time? That my heaters and immersion heater aren't wired into the off peak meter? That I should be using under floor heating (which apparently exists in my flat and is wired to the off peak?)

Did you have a similar experience?

Eon have told me the following - I'm on economy 10; I'm not on economy 10 and am on a standard tariff; and to switch to one of their Save online tariffs; which I tried to do but can't because of being on this weird RHT plan...where the off peak meter registers no use. This worries me.
I can't even change supplier.

Can anyone help? Helpful Eon representatives posting here, I'm looking at you.

Many Thanks.

E.ON_Company_Representative:_Helena

Sam_Pigeon wrote: »

Hello!
I'm up in Manchester on the same tariff - RHT Energy Plan 25. I was told my off peak hours were 11am - 1.30pm and 7pm - 7am.

However - I have been told so many confusing things (mostly by Eon representatives).

My off peak meter has not moved for months, yet clearly I am using electricity during the off peak hours. What does this mean? That I'm being charged peak prices all the time? That my heaters and immersion heater aren't wired into the off peak meter? That I should be using under floor heating (which apparently exists in my flat and is wired to the off peak?)

Did you have a similar experience?

Eon have told me the following - I'm on economy 10; I'm not on economy 10 and am on a standard tariff; and to switch to one of their Save online tariffs; which I tried to do but can't because of being on this weird RHT plan...where the off peak meter registers no use. This worries me.
I can't even change supplier.

Can anyone help? Helpful Eon representatives posting here, I'm looking at you.

Many Thanks.

Hi Sam_Pigeon

Welcome to the forums, I hope we can help you :hello:

It sounds like there is some sort of confusion here with your metering.

You can't have both RHT and economy 10, these are different things altogether.

However, it is possible to be billed on the wrong tariff, so this needs to be looked at and sorted out.

In respect to one of the rates on your meter not moving, this could be due to the wiring being changed/disconnected or a faulty meter.

The best thing to do is to contact us again and have your meter serial numbers, meter readings and exact heating set up this will enable us to get you on the correct tariff and give you the off peak time etc.

Just one question, could the off peak part of the meter have been disconnected at some point? as all work after the point of the meter is the customers responsibility.

Helena

Sam_Pigeon

Thank you - it seems that it is sorted now and the meter is moving; I was unaware I had underfloor heating (as was my landlady who had lived there 3 years previous...)!

It all seems to work so am just hoping that the underfloor is not going to be ferociously expensive.... I don't have storage heaters (they seem to be convector heaters with storage blocks in them) so I'm not sure which will be cheaper to run. The heaters do not heat the flat as well as the underfloor and are attached to the 'normal' meter so I assume this could be more expensive? I probably use the heating around 4hrs/day weekdays and 6 - 8 hrs weekends?

I've been hammered with a high LX bill before now so any further advice much appreciated.

Hope all are well and warm!

macman

Underfloor heating running on a dual rate tariff would be extremely expensive (and pointless), as most of the usage would be on peak rate.. As would convectors with storage blocks (never heard of these-what are they?) running on peak rate.

Sam_Pigeon

Thanks macman, you have prompted me to do some more research!!

The off peak meter kicks in 7pm - 7am (@8.3p/unit)so I would't really be using the under floor at peak times (@24.9p/unit I think...) - my working patterns mean I'm only really in on the evening. I have an hour of being chilly waiting for it to come through though!!

The other heaters emit heat straight away but do seem to store it and keep dispersing after (which is why I thought they were convector heaters that stored heat too); I've done some more investigating and they are Mathius AX84; which looks like a storage heater (but has no output dial and no way of controlling the heat that comes out) Therefore, my conclusion is they should be wired into the off peak meter... but are not!! And are a bit useless if they heat up and release heat at the same time??

Its a very weird system - I think from the 1960s when underfloor heating first came in and when this strange RHT tariff linked only to your heating system (in my case the underfloor, the other heaters were put in later). I guess my only option is to see if the storage heaters can be wired into the off peak, and have the underfloor as back up on really cold days?? I experimented last night and 4 hours = £1.16.

aaargh, if you have any further thoughts, they'd be appreciated! Before I spend all my money on wooly jumpers...!

macman

Mathius AX84 are night storage heaters. They should be wired to the off peak circuit. Using them as well as the u/floor system is bound to cost a lot.
Tech spec on this link:
http://www.google.co.uk/url?sa=t&rct=j&q=mathius%20ax84&source=web&cd=10&sqi=2&ved=0CGUQFjAJ&url=http%3A%2F%2Fwww.tlc-direct.co.uk%2FTechnical%2FDataSheets%2FElnur%2FER_SH.pdf&ei=GwTNTtnRIoSO8gOo_OTSDw&usg=AFQjCNFbV9ek2mLkP-mw72dn-P3gWwmhzg

Sam_Pigeon

OK...
So get em wired into the off peak meter pronto, and avoid the underfloor? Thankyou for the link - finally feel like am getting somewhere!

macman

Problem is that with only evening heating mainly required, it's never going to be ideal, as you'll maybe have to top up with something else on peak rate. Set them up to give maximum delayed release for the evening.
Alternatively switch to single rate and use the underfloor only.