nternet access problem after moving from AOL to Sky

sitcom321

I cant connect to Internet explorer since switching from AOL to Sky on Tuesday, I have had some help of a guy on here who managed to sort it for me, but last night after advice from sky engineer I uninstalled internet explorer and mcafee and now I cant connect again to explorer. I manage to get part of it on ie the google search at the top but no home page and then I just get the encountered a problem and need to close message and it goes back to desktop. I can connect to internet via firefox but cant download anything on any sites just get a message saying cant connect Help needed as seriously peed off now

DCFC79

For those who can help this is the previous thread

sitcom321

any help appreciated!

thanks

RussJK

Could try seeing where you stand on the Conficker eyechart: http://www.joestewart.org/cfeyechart.html

Jemma-T

http://www.firefox.com

sitcom321

RussJK wrote: »

Could try seeing where you stand on the Conficker eyechart:

done this, result below, any help from anyone pliease

= Possibly Infected by Conficker B variant

Jeff_Bridges_hair

If you have uninstalled Internet explorer - which browser are you using then?

sitcom321

I am using firefox at the minute

RussJK

sitcom321 wrote: »

RussJK wrote: »

Could try seeing where you stand on the Conficker eyechart: done this, result below, any help from anyone pliease
= Possibly Infected by Conficker B variant

It doesn't necessarily mean you have Conficker (or any other infection), but I suggested it since you'd mentioned trouble downloading or installing security software.

Do you mind posting a few logs?

First is a security check:
http://www.users.on.net/~russ/SecurityCheck.exe
Just run it, press any key when it asks, and post the log that comes up in Notepad.

Secondly an 'enhanced' Hijackthis log. It'll give some further info which would be useful:
http://www.users.on.net/~russ/RSIT.exe
Just run it, and paste it either here or at http://pastebin.com/ if you can and put the link to the log in here. If it won't let you put in a link, then just the end bit.

e.g. if the link is http://pastebin.com/uUEdqK2J then just give the /uUEdqK2J bit


Lastly, I'd strongly suggest running the Microsoft Malicious Software Removal Tool and do a Full scan. I've hosted it for you and renamed it:
http://www.users.on.net/~russ/wkb.exe

And let us know how it goes.

RussJK

Since Stopzilla has been installed, I'd try to remove it using Revo uninstaller in safe mode. A standard uninstall unfortunately doesn't work very well at all with Stopzilla, as it's a rogue program and doesn't particularly want to be removed. Stopzilla, as its namesake suggests, will grind the system to a halt.

edit: Just to be clear, any virus detections made by Stopzilla will likely be meaningless. Your computer may very well be infected though if redirected to Stopzilla, as there is malware out there that gets money by doing this.

I'd restart the computer in 'Safe mode with networking' (i.e. and keep hitting F8 until you get the option), which should prevent Stopzilla from starting.

Then install a trial of Revo Uninstaller Pro (http://download.cnet.com/Revo-Uninstaller/3000-2096_4-10687648.html) and run it .

Look for Stopzilla in the list and select it to be Uninstalled using Advanced Mode, following this general guide here:
http://blogs.howtogeek.com/mysticgeek/2008/04/29/completely-uninstall-programs-and-more-with-revo-uninstaller/

Afterwards restart back into normal mode, hopefully it'll be gone.

sitcom321

result of security check
Results of screen317's Security Check version 0.99.7
Windows XP Service Pack 3
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Enabled!
McAfee Security Scan Plus
Antivirus up to date! (On Access scanning disabled!)
```````````````````````````````
Anti-malware/Other Utilities Check:
Java(TM) 6 Update 13
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Out of date Java installed!
Adobe Flash Player 9.0.124.0
Adobe Reader 7.0.9
Out of date Adobe Reader installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent
``````````End of Log````````````