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EDF 100% monthly DD increase!
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I have unfortunately been a customer for a month now and have had 4 seperate DD increases and decreases ranging from £90 a month for dual fuel to £10.I am unable to give them my first gas reading as the online account sometimes has a facility to enter the reading which i have done once then other times there is no where to put the reading.I have e-mailed it but for some reason cannot get through on the phone my longest wait before hanging up was 40 mins.on the plus side i have got my elec account up and running but i refuse to update readings until they acknowledge my gas account,i have now complained to their cust directopr etc and if not sorted in 2 weeks i will cancel DD and take matters further they are a joke
Never a wise move without supplier's agreement.
If they are so bad with their billing, just imagine how bad it will be when they record that your are in arrears with your monthly payments with the Credit agencies.
You may have the right to be frustrated, but think who will be damaged most if you cut off your DD.0
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