NatWest removes Payee Details in internet banking - so complain!

JuicyJesus

renard wrote: »

Bumped to ask if EarthBoy and/or stclair (or anyone else) will kindly respond to my post #7, please.

I really would appreciate definite confirmation of this. Thanks.

The payee name doesn't matter.

On a CHAPS payment it might. However Faster Payments etc go on the sort code and account number, and the name most likely never leaves the sending bank's systems.

I have several payments set up to my own accounts in the name of the banks they are with, and these have always gone through just fine.

drlabman

I've just discovered this "improvement", I think. My son has 2 bank accounts so I'd set up his payee details, and payee reference as follows

payee SONSNAME/OLDACCOUNT payee reference BANKOFMUMANDDAD
payee SONSNAME/NEWACCOUNT payee reference BANKOFMUMANDDAD

Since the improvement, when I go to the pull-down payee list I now see

SONSNAME/BANKOFMUMANDDAD
SONSNAME/BANKOFMUMANDDAD

which is totally useless, of course, because it's not possible to distinguish between the two accounts. One can always look at the View Details, but that's a pain to have to do every time. Is this the same problem the OP is complaining about?

Either way, I've complained to NatWest via their telephone banking, and I'll be getting a letter. I did ask the young lady whether they canvassed opinion from their users before making this "improvement". Apparently not.

pmduk

Yes it is drlabman. It wouldn't be too bad if you could change the payee name yourself, but you can't. I've noticed the payments page looks different this morning, perhaps they've listened to comments.

drlabman

You're right. It's now back to how it was before.