Refund on unused train-tickets

yorkie2

Train tickets are not transferable, but they are refundable - subject to a £10 admin fee, unless you bought Advance tickets, which clearly state in the T&Cs (that you SHOULD be shown) that they are "non refundable", however I think you may have a case against Mytrainticket.co.uk as I do not believe they make it clear as this particular website does NOT show you the T&Cs unless you go out of your way to view them!!!

I went to the site, and put Newcastle-London Advance singles in my basket and went to pay, at no point did it tell me the terms & conditions of these tickets.

On the payment screen I had to tick a box saying I read the conditions, among them it says "...You will be advised at the point of purchase of the terms and conditions relating to the particular ticket you are about to purchase and these will include information on whether, and under what circumstances, you can amend, refund or cancel your ticket...."

I'm not sure what they mean by the "point of purchase" but when I originally selected the times of the trains and the price, it did not make it lcear they were for Advance tickets, it was only when they appeared in the basket that it actually said "Advance single" and nothing at that stage said they were non-refundable. Before paying, there is the option (though it is by no means clear) to click on the price of the ticket. Only by doing that does it reveal " Valid on specified train only. Not refundable." but if you do not click on the price, you are not told this.

So, I would persue Mytrainticket.co.uk, as their site does not make it clear, in my opinion.

Owain_Moneysaver

Quentin wrote: »

Reselling rail tickets is illegal.

Technically, it's against the National Conditions of Carriage. But whether that condition is fair and enforceable or not has, AFAIK, never been tested in court.

angelfalls

yorkie2 wrote: »

Train tickets are not transferable, but they are refundable - subject to a £10 admin fee, unless you bought Advance tickets, which clearly state in the T&Cs (that you SHOULD be shown) that they are "non refundable", however I think you may have a case against Mytrainticket.co.uk as I do not believe they make it clear as this particular website does NOT show you the T&Cs unless you go out of your way to view them!!!

I went to the site, and put Newcastle-London Advance singles in my basket and went to pay, at no point did it tell me the terms & conditions of these tickets.

On the payment screen I had to tick a box saying I read the conditions, among them it says "...You will be advised at the point of purchase of the terms and conditions relating to the particular ticket you are about to purchase and these will include information on whether, and under what circumstances, you can amend, refund or cancel your ticket...."

I'm not sure what they mean by the "point of purchase" but when I originally selected the times of the trains and the price, it did not make it lcear they were for Advance tickets, it was only when they appeared in the basket that it actually said "Advance single" and nothing at that stage said they were non-refundable. Before paying, there is the option (though it is by no means clear) to click on the price of the ticket. Only by doing that does it reveal " Valid on specified train only. Not refundable." but if you do not click on the price, you are not told this.

So, I would persue Mytrainticket.co.uk, as their site does not make it clear, in my opinion.

Thanks. Yes it didn't state anything about non-refundable. But then, again if i do have another word with the customer services about this. They'd most likely tell me that i should have read the terms and conditions, which is true or is there anything else that can be done?

yorkie2

angelfalls wrote: »

Thanks. Yes it didn't state anything about non-refundable. But then, again if i do have another word with the customer services about this. They'd most likely tell me that i should have read the terms and conditions, which is true or is there anything else that can be done?

Just to be sure who you are contacting when you say customer services, you need to speak to customer services (or whatever they are called) of the company that sold the ticket, Mytrainticket. It's not an issue for customer services of the company you are travelling with.

Tell them you did read the terms and conditions but the T&Cs state (among other things) the key wording "...You will be advised at the point of purchase of the terms and conditions relating to the particular ticket you are about to purchase and these will include information on whether, and under what circumstances, you can amend, refund or cancel your ticket...." and state that no such advise was given, therefore it is reasonable to assume a refund was possible, as refunds are possible with most train tickets (in fact all tickets except Advance tickets or special promotional products).

Having gone through the booking process myself, and getting right to the payment screen (though not paying) I was never given any such "advice" and if I did not have extensive knowledge of UK rail ticketing I may not realise they are non-refundable. Anyone using that site without such knowledge is not informed, and would only find out if they happened to click on the price of each ticket on the right-hand side of the final payment screen (which is obscure and they cannot reasonably be expected to click on that).

angelfalls

yorkie2 wrote: »

Just to be sure who you are contacting when you say customer services, you need to speak to customer services (or whatever they are called) of the company that sold the ticket, Mytrainticket. It's not an issue for customer services of the company you are travelling with.

Tell them you did read the terms and conditions but the T&Cs state (among other things) the key wording "...You will be advised at the point of purchase of the terms and conditions relating to the particular ticket you are about to purchase and these will include information on whether, and under what circumstances, you can amend, refund or cancel your ticket...." and state that no such advise was given, therefore it is reasonable to assume a refund was possible, as refunds are possible with most train tickets (in fact all tickets except Advance tickets or special promotional products).

Having gone through the booking process myself, and getting right to the payment screen (though not paying) I was never given any such "advice" and if I did not have extensive knowledge of UK rail ticketing I may not realise they are non-refundable. Anyone using that site without such knowledge is not informed, and would only find out if they happened to click on the price of each ticket on the right-hand side of the final payment screen (which is obscure and they cannot reasonably be expected to click on that).

I've emailed them, see what the reply is.

dzug1

Hang on - on the selection page when you click on an advance fare to choose it a box comes up says non refundable. Hardly hidden away.

jordylass

I have the same thing, bought a first class ticket for the end of August (London -Newcastle) that I now can't use, can't sell and can't have a refund. Seems a little unreasonable.

dzug1

jordylass wrote: »

I have the same thing, bought a first class ticket for the end of August (London -Newcastle) that I now can't use, can't sell and can't have a refund. Seems a little unreasonable.

You got a discount because you booked in advance

You could have purchased a higher priced ticket that would have been refundable - or bought that same higher priced ticket on the day

I'm not convinced that that's all that unreasonable.

PolishBigSpender

It's not unreasonable.

As always - it's a ripoff scam because no refunds are offered, but if there was some way to get a refund, it would be a loophole.

Ahh, MSE.