Santander chip & pin - A new way to bank.

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Thank you both for the "insider" information. It seems like slot of work has gone into making the customer service aspect at the counter alot easier and more secure, here's hoping everything goes smoothly as I tend to use the branch quite a bit.

I'm not sure if it is associated with the chip and pin or not, but lately my branch has also had some kind of machine installed (not sure what it's called) under the counter which the cashier inserts cash deposits into without the need for counting. More efficient all round!

hermante

ses6jwg wrote: »

Chip and pin is being introduced for most counter transactions such as deposit

Why deposits? With HSBC you (meaning anyone) can deposit into their machines with your card and no PIN

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hermante wrote: »

Why deposits? With HSBC you (meaning anyone) can deposit into their machines with your card and no PIN

It's not just Santander that is adopting this practice, Lloyds Banking Group and RBS including NatWest require PIN entry for deposits also. I presume it must be something to do with fraud and security. Perhaps one of the Santander employee's here could shed some more light on this!

IrishGypsy

hermante wrote: »

Why deposits? With HSBC you (meaning anyone) can deposit into their machines with your card and no PIN

If you're the account holder paying money into your account, you'll get immediate verification of your despoist before you actually pay it in. Less chance of a cashier making a mistake and you (the customer) not picking it up. Third-party deposits will be carried out manually on the system as always. It's just an extra step to ensure the customer is happy with the accuracy of the deposit details before they leave the branch. Hardly a bad thing surely?

hermante

IrishGypsy wrote: »

If you're the account holder paying money into your account, you'll get immediate verification of your despoist before you actually pay it in. Less chance of a cashier making a mistake and you (the customer) not picking it up. Third-party deposits will be carried out manually on the system as always. It's just an extra step to ensure the customer is happy with the accuracy of the deposit details before they leave the branch. Hardly a bad thing surely?

Yes but my point was that I don't see why a PIN is required. For example I deposited some cash at HSBC today. I just put my card and the notes in the machine, it told me how much it thought I put in, and I confirmed that it was correct. I can't actually remember whether it gives the option to cancel if it counts wrongly, but I've used this machine so many times and it has never got it wrong. I don't see how PIN entry would improve this process.

At the cashier I always watch their fingers to see if they're typing the correct number... and when they did get it wrong once they were very apologetic and instantly rectified the situation, unlike Santander who once wanted ID for a £10 deposit (stood my ground).

Obviously I approve of counter withdrawals requiring a PIN. This has existed in Australia for a number of years, and you can take at least $8000 out without ID (!!!) unlike the paltry £1000 over here which sometimes requires 2 forms of ID.

Ogre_De_Flamme

So no answers, just thread hijacks.

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Ogre_De_Flamme wrote: »

So no answers, just thread hijacks.

Your question has been answered in a round about way Ogre De Flamme, Chip and Pin entry is required for all counter deposits and withdrawals. So it appears it's the all or nothing rule.

To have PIN entry requirement for various figures/transactions, would be inconsistent and cause confusion with customers.
This appears to be a similar system to that currently in use at RBS/NatWest and LloydsTSB/HBOS, both of which require the PIN to be entered before the cashier can access the account and conduct required transactions, it is being used as a form of security verification and fraud prevention alongside bringing efficiency to the counter process in reducing keying errors and the paper trail that is currently in process.

Hope this helps.

book12

Barclays has a similar thing as well. They use their card reader.

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Sorry for the omission, I wrongly assumed PINSentry was used for online banking only.

IrishGypsy

Ogre_De_Flamme wrote: »

So no answers, just thread hijacks.

Look at my first post in this thread for the answer to your first question and look at my reply two above yours for the answer to your second question.

(£1,000 max per day WITH a PIN number - or still £500 WITHOUT your PIN number and you DON'T have to have a PIN number to make any desposit, but it offers more verification for you as a customer if it's your account and your pin number. Staff can still use the 'old-skool' method of manually inputting details when needed).