UPDATED-buyer opened dispute I WON EBAY APPEAL

rainbow_carnage

Crowqueen wrote: »

You really need to test items fully - it will make you money in the long run for a bit of hard work beforehand - or sell them as spares/repair or not working.

In the ideal world, yes. In reality, that's not always practical.

Last year, I sold a couple old SLR film cameras. I checked them as best I could to make sure the light meter worked, the shutter blades were smooth, etc. But I did not test the cameras with film. It wasn't worth the cost.

I clearly stated in the listing what had been tested and what hadn't been. I said that the cameras were sold as-is, at the buyer's own risk. They went for a reasonable amount of money, and neither of the buyers complained.

I don't think there's anything wrong with that. The buyer can read the listing and decide whether or not to bid. I have over a decade's worth of positive feedback, so you can be sure that I'm not some scammer using 'untested' as a euphemism for broken.

If the listing says it hasn't been tested, you buy at your own risk. If you don't like that, but from someone else.

k0nstantine

According to consumer direct these are the buyers rights when buying from an auction:

Internet auctions are websites where you buy items by bidding for them. Buyers usually bid against each other and the highest bid ‘wins’ and buys the item.
If you buy an item from an internet auction, it’s usually classed as a ‘private sale’.
This is because you don’t buy from the auction website itself, but from individual sellers who list items they want to sell. This means:

• the auction website doesn't have to accept responsibility if things go wrong with the item
• you only have the right to return the item if it doesn't match the description given by the seller or it wasn't theirs to sell

A private seller doesn’t have to meet rules that businesses must, ie that items sold must be of satisfactory quality and fit for purpose. This is because a private seller is not qualified to judge if an item meets these rules, eg that a printer is fit for the purpose of printing from your PC.

bindiboo

Oliver14 wrote: »

If you think that of every buyer who wants to return a faulty item. Ebay isn't the place for you

I dont think of this of every buyer, I am just a bit suspicious of this one particular buyer and the proof will be in when I receive the bundled items back.

I came on here for advice not for insults.

Oh and btw I have a 100% 302 feedback score so whether or not You think I shouldnt be on Ebay is your opinion.

bindiboo

rainbow_carnage wrote: »

In the ideal world, yes. In reality, that's not always practical.

Last year, I sold a couple old SLR film cameras. I checked them as best I could to make sure the light meter worked, the shutter blades were smooth, etc. But I did not test the cameras with film. It wasn't worth the cost.

I clearly stated in the listing what had been tested and what hadn't been. I said that the cameras were sold as-is, at the buyer's own risk. They went for a reasonable amount of money, and neither of the buyers complained.

I don't think there's anything wrong with that. The buyer can read the listing and decide whether or not to bid. I have over a decade's worth of positive feedback, so you can be sure that I'm not some scammer using 'untested' as a euphemism for broken.

If the listing says it hasn't been tested, you buy at your own risk. If you don't like that, but from someone else.

Thanks for the helpful comment;)

mamoonkay

thanks for the INFO :T

Mrs_justjohn

If I ever have to sell an item that I can not test, then just to cover myself I always ensure that I make it clear it is being sold 'for spares or repair', and I always select the item specific "for parts or not working". That way the buyer is expecting a faulty item and if the item does work then they are over the moon. If it doesn't work then they have got what they bid on and it was 100% 'as described'.

This doesn't stop the disputes from the buyers that simply do NOT read the description but I haven't lost a dispute yet when I have listed in this manner!

suited-aces

bindiboo wrote: »

I dont think of this of every buyer, I am just a bit suspicious of this one particular buyer and the proof will be in when I receive the bundled items back.

I came on here for advice not for insults.

Oh and btw I have a 100% 302 feedback score so whether or not You think I shouldnt be on Ebay is your opinion.

Selling 3 items as possibly not working, and one of them wasn't? Seems perfectly reasonable.

martindow

I would take 'not tested' as meaning 'not working'.

But selling 'not tested' items without putting spares or repair in the title is likely to give an above average chance of poor feedback and/or claims.

bindiboo

What would a reasonable time frame by for waiting for the item to be returned, out of curiosity??

forgotmyname

Ebay or Paypal will automatically refund them whether you claim the items you received back are not the same ones or have been tampered with, As long as they can provide a tracking number which shows delivery has been made or delivery has been attempted then they will get their refund.

Stops buyers refusing delivery and claiming they have not received the item back.