Distance Selling Act vs Overclockers.co.uk

Kushan

Just a quick update, guys - As stated before, they've agreed to accept the return. The next day, they called me bright and early (which is a good thing, IMO) to arrange for it to be collected, so I didn't have to pay postage or anything.

It was picked up on friday and I've just received the following email -

Dear Mr Stephen Donaghy,

Your RMA has been received at our offices. All RMAs are tested in compliance with manufacturer requirements. This testing process is currently taking around 5-7 days. Once this has been completed we will e-mail you again with an update on progress.

If your item has been returned for DSR (Distance selling Regulations) refund please note that all refunds will take up to 5 working days to be completed.

We also reserve the right to test and inspect high value items returned under DSR (Distance Selling Regulations).

Regards,

Overclockers UK - Support

So far so good, I'll keep you all posted as to what happens next

Kushan

I've just checked my bank balance and I have indeed been given a full refund (minus the initial delivery cost). Thanks for all your help, guys!

macman

Good result, shows what can be done if you stick to your guns.