Occaisional error on laptop

xzibit

Every 10 or so times I turn my laptop on, it comes up with an unknown hard error and wont boot up. If I turn it off, and restart it, then it'll be fine for a while then say it again.

Anyone had anything like this before?

albertross_2

time to back it up..

what is the exact error msg?

winny_2

Does the message appear on a blue screen with white writing, or a "normal" message box within Windows?

If the former it could be anything from overheating, bad memory or software that's causing Windows to fail.

If you feel brave, click Start - Run - eventvwr.exe and it will open the Event Viewer where you can find all sorts of supporting information about the error. Look in the Application section, and then the System section. You can narrow the view by choosing View - Filter and unchecking the Information option. This should help highlight any serious issues to help troubleshoot the problem.

xzibit

It comes up with a blue screen with white writing saying something along the lines of "unknown hard error" with some numbers and something else. I will write it down next time.

I will back everything important up tomorrow I think. I will try that eventvwr thingy, I my be back if it works lol.

xzibit

Ok. I turned the information bit off. There's still loads in there, but only 1 from today. It's in the System tab and says

Error / 05/01/2007 / 18.20.33 / service control manager / none / 7000

In the description it says "The Cyberlink Rich Video Service (CRVS) service failed to start due to the following error: The system cannot find the file specified."

Any help?

Actually, that error is there everytime it is turned on. So there is no error logged for today!!

Browntoa

download this

http://www.softpedia.com/get/Tweak/System-Tweak/TuneUp-Utilities.shtml

install and then run "1-click-maintenance" a couple of times and let it fix all the errors it finds

then reboot and see what happens

it's a fully working 30 day trial

xzibit

I have run the 1-click-maintenance and I had about 300 errors, which is a bit concerning for a 3 month old laptop lol. Did it again, and had about 50 errors, and then reboot and tried again and there are now no errors.

Hopefully it would have fixed everything that was wrong and hopefully the random error on start-up, but wont know for a week or two lol.

xzibit

Ok, it hasn't fixed it. It just came up when I restarted it again.

Stop: c000021a unknown hard error
unknown hard error

hmmmm.

Browntoa

found this

http://support.microsoft.com/kb/156669

How to troubleshoot a "STOP 0xC000021A" error

xzibit

Yeah i deleted it all when i got it. have ran tune up a few times now. put the error into google, and there's talk of windows updates doing it, and going back and installing them one by one, to hardware conflicts.

if it keeps doing it, can i send it off and get it fixed??

GreenNotM

0xC000021A: STATUS_SYSTEM_PROCESS_TERMINATED
(Click to consult the online Win XP Resource Kit article, or see Windows 2000 Professional Resource Kit, p. 1561.)
This occurs when Windows switches into kernel mode and a user-mode subsystem, such as Winlogon or the Client Server Runtime Subsystem (CSRSS), is compromised and security can no longer be guaranteed. Because Win XP can’t run without Winlogon or CSRSS, this is one of the few situations where the failure of a user-mode service can cause the system to stop responding. This Stop message also can occur when the computer is restarted after a system administrator has modified permissions so that the SYSTEM account no longer has adequate permissions to access system files and folders.

• GoBack Causes a Stop Error C000021a {KB 316503} Win XP
• Internet Explorer Maintenance Policies May Cause an Access Violation in Winlogon {KB 318666} Win XP Pro

from here http://aumha.org/win5/kbestop.htm