Vodaphone Blacklisted me due to a clerical error. Please help

Techhead_2

A friend of mine had a major problem (thankfully less serious than yours) with Vodafone and faced the same slow pace of investigation and initial denials. He has made sure that everyone knows how he was poorly treated.

However, it may be best for the time being to edit your last comment to remove the warnings. As courts take a dim view of people who seek to harm the business of the other party in retribution for the wrong.

I post this because I would not want a post made in frustration to affect the outcome.

greenfamily777

Thanks Techhead. These things can get extremely frustrating and infuriating but I guess it is about keeping a calm head!

Buzby

I would suggest that anyone taking out a contract for a mobile phone reconsiders what they are acrually agreeing to. This is not a criticism of Vodafone, but the insidious nature where in exchange for providing information on the credit-worthiness of potential clients, mobile networks were obliged to reciprocate and provide live feedback on how the customer performed.

The mobile customer was asked, and is a requirement under the DPA, to agree to any such disclosure - it is THIS agreement that will invalidate much of any court action for compensation. The issue throws up an interesting misreading of what a 'Default' actually is - it is the finance house who is treating this data as if it was a CCJ, which it clearly is not. Other firms only use this 'default' (lower case 'd') as a warning flag, not the same as a formal Default following court action.

Do remember this is NOT a public record, so you have not been defamed, it is a private club that firms subscribe to. If the data is in error, then the solution is to have it corrected, amended or deleted as appropriate. After 6 years (5 in Scotland) this data becomes invisible anyway as required under the DPA.

I would say, that before making any financial commitment, the customer should always check their file and resolve issues such as these to head off issues from becoming a problem in the later stages of a formal arrangement.

As I noted at the start, a mobile and a contract do not sit well, as the capacity to destroy your plans (whether by negligence of the customer or not) is just not worth the risk. If everyone stopped taking out contracts because of this, you can be sure the problem would quickly be resolved.

grumbler

Buzby wrote: »

If the data is in error, then the solution is to have it corrected, amended or deleted as appropriate.

IIRC, the main point of this thread was that Vodafone make errors easily and then demonstrate absolute impotence in correcting/amending/deleting.

Vodafone

greenfamily777 wrote: »

Thanks for your comments IZools. Just to update everyone, I have spoken to several solicitors and will be appointing a solicitor I have used in the past, hopefully on a no win no fee basis. From initial discussions it looks like my claim could be worth substantially more than £21k as initially expected as there are inconsequential damages and the interest rate rise cannot be predicted. Some estimates are in excess of £80k so the fact that Vodafone haven't got their act together on this one will end up costing!

Despite Lees forum post (last post) I still have not heard back from him so i am guessing this has been lost in the ether at Vodafone now. Or maybe Lee you can suggest what is happening?

Hi greenfamily777,

Although I've just returned by a short period of leave I can assure you that your case remains in hand.

Hopefully, I'll be able to get back in touch with you later this evening with an update.

Kind regards,

Lee

Web Relations Team

Vodafone UK

Uncleben

Can anyone help?
I was a vodafone customer until August 2009 when I switched to 02. I have just been informed by Vodafone that they made a mistake with my last bill when I left them which resulted in Vodafone thinking £34 had not been paid to close the account (I always paid by direct debit so payments were never missed!?).
They have never contacted me about this outstanding payment and I only discovered it when I did an online credit check. Vodafone admitted that the mistake was due to their accounting, but they have registered the debt with all major credit organisations which has resulted in my credit rating being destroyed! This debt was never mine but they have now caused me huge problems!
Where do I stand legally and how do I restore my credit rating?
Thanks, Ben

JohalaReewi

To start to restore your credit rating, contact the credit reference agencies and report the error on your credit history and ask for it to be corrected. If you have your credit report, there will be instructions on there telling you how to report errors and mistakes.