EON save online 4 terms

Former_E.ON_Company_Representative:_Malc

syco1 wrote: »

I'm in the same position with my mothers Eon account. I didn't want to change her to a different company because of the stress, but Eon have just lied to me several times.
In an e.mail they suggested we change to Eon Fixed April 2013 - so I tried to do it online and couldn't get details or do the change. So I rang, and they told me that this tariff had been withdrawn. More checking - it hasn't BUT IT IS ONLY FOR NEW CUSTOMERS - NOT LOYAL CUSTOMERS !!! I was then told that the October 2013 Fix was the same price. It isn't. It would cost over £60 a year more than the April 2013.
Finally I asked about the £30 charge for leaving (which I saw nothing about when signing up) and was told it WOULD apply. Asking again I was told if I was rejecting the increase I had 15 days to complete the change - which is impossible. Then I was told that the 15 day was the time that the new company has to actually contact Eon... again, what with the clock now ticking, and the 7 days to change our minds, it may be difficult. After six years with Eon, I am disgusted that they would lie and make things difficult for an 84 year old who can't afford to keep warm in winter.

Hi syco1

I'm sorry you've received such conflicting information each time you've called in. Must admit, there does seem to be some confusion around. That's why we've arranged to re-brief the business as per my earlier post on this thread. If I might clear up a few things.

E.ON Fixed Price April 2013 has not been withdrawn and is available to both new and existing customers.

Both E.ON Fixed Price April 2013 and E.ON Fixed Price October 2013 are based on standard prices after the September increase.

I suspect the agents you've spoken to have either compared with prices before the increase kicks in or with the prices your mother's currently paying. Both would be wrong. However, I'm speculating here.

Customers leaving because of our price increase will not be charged a cancellation fee. In these cases, we need to receive the loss notification from the new supplier within 15 working days of telling us of the intention to leave.

Again, sorry for the confusion syco1 but hope this makes things a bit clearer. Give me a shout if you need any more info. Alternatively, drop an email to the address in my Profile if you prefer. Will be happy to help.

Malc

syco1

Thanks for your reply. Must say that the staff I have spoken too are very polite and helpful ... just not well informed.

bikeman

E.ON_Company_Representative:_Malc wrote: »

Hi bikeman

Just to be clear; customers changing supplier because of our price increase will not have to pay a cancellation fee.

...we need to receive the loss notification from the new supplier within 15 working days from the day customers tell us they're leaving.

Malc

Thank you for the reply but it seems somewhat unreasonable that a cancellation fee is charged if the new supplier fails to contact EON within 15 days. In my experience switching always takes longer.

Why should EON customers be penalised by the tardy action of the new supplier that they have no control over?

It would be more acceptable to insist that leaving customers must initiate the switch within 15 days.

syco1

bikeman wrote: »

Thank you for the reply but it seems somewhat unreasonable that a cancellation fee is charged if the new supplier fails to contact EON within 15 days. In my experience switching always takes longer.

Why should EON customers be penalised by the tardy action of the new supplier that they have no control over?

It would be more acceptable to insist that leaving customers must initiate the switch within 15 days.

I have looked at this in length bikeman as I didn't want to fall for this. Co-op Energy have provided me with a full timescale list of what will happen. After the seven day cooling off period, they will automatically contact Eon on the 8th day. It looks like all energy companies now work to these timescales.

eurmalian

bikeman wrote: »

Thank you for the reply but it seems somewhat unreasonable that a cancellation fee is charged if the new supplier fails to contact EON within 15 days. In my experience switching always takes longer.

Why should EON customers be penalised by the tardy action of the new supplier that they have no control over?

It would be more acceptable to insist that leaving customers must initiate the switch within 15 days.

Suppliers are generally very good with this and as long as you contact the new supplier to arrange the switch within a few days of informing EON that you are rejecting the increase then you should be fine. Remember, the transfer doesn't have to finish in the 15 days, EON just have to be officially informed of it by the new supplier.

Where you might have a problem (judging by some of the other threads on here) would be if you chose to use a switching site. With the extra time that that takes to process some people seem to be having problems with the 15 day limit.