EON save online 4 terms

bikeman

My mum is on EONs save online and their terms state:

If we do make changes to your significant disadvantage, we will notify you of when they will take effect. If you do not accept the changes, you can end this contract by telling us within 14 days of receiving our notification and arrange your switch to a different supplier.

We may charge a cancellation fee as set out in Your Plan if:
you transfer your gas and/or electricity to another supplier;

They do not define 'significant disadvantage' and 'we may charge you' is somewhat woolly. Eons cust servces say that she will have to pay an exit fee if she switches.

I'd say she has a good case to cancel her direct debit before they take it.

Anyone know the score?

jalexa

bikeman wrote: »

My mum is on EONs save online and their terms state:

If we do make changes to your significant disadvantage, we will notify you of when they will take effect. If you do not accept the changes, you can end this contract by telling us within 14 days of receiving our notification and arrange your switch to a different supplier.

We may charge a cancellation fee as set out in Your Plan if:
you transfer your gas and/or electricity to another supplier;

They do not define 'significant disadvantage' and 'we may charge you' is somewhat woolly. Eons cust servces say that she will have to pay an exit fee if she switches.

I'd say she has a good case to cancel her direct debit before they take it.

Anyone know the score?

There are several recent forum posts which report that the "exit fee" will not be charged if the increase is "rejected" as you mention and a switch is promptly arranged.

I don't understand the direct debit comment. What "good case" exactly?

syco1

I'm in the same position with my mothers Eon account. I didn't want to change her to a different company because of the stress, but Eon have just lied to me several times.
In an e.mail they suggested we change to Eon Fixed April 2013 - so I tried to do it online and couldn't get details or do the change. So I rang, and they told me that this tariff had been withdrawn. More checking - it hasn't BUT IT IS ONLY FOR NEW CUSTOMERS - NOT LOYAL CUSTOMERS !!! I was then told that the October 2013 Fix was the same price. It isn't. It would cost over £60 a year more than the April 2013.
Finally I asked about the £30 charge for leaving (which I saw nothing about when signing up) and was told it WOULD apply. Asking again I was told if I was rejecting the increase I had 15 days to complete the change - which is impossible. Then I was told that the 15 day was the time that the new company has to actually contact Eon... again, what with the clock now ticking, and the 7 days to change our minds, it may be difficult. After six years with Eon, I am disgusted that they would lie and make things difficult for an 84 year old who can't afford to keep warm in winter.

macman

You need to initiate a move within 15 days of formally rejecting the increase.

jalexa

macman wrote: »

You need to initiate a move within 15 days of formally rejecting the increase.

I know you are well informed but this particular issue has been well discussed recently and what you have said I think needs to be clarified.

The losing supplier must receive industry notice within "15 days" of the customer having formally rejected the increase. (AFAIUI) the gaining supplier does not initiate transfer until the expiry of the "cooling-off" period (a statutory 7 days) but different suppliers vary.

*If* that is correct, it is best indeed necessary, to "initiate the move" immediately having rejected the increase".

jalexa

syco1 wrote: »

I was then told that the October 2013 Fix was the same price. It isn't. It would cost over £60 a year more than the April 2013.

If you say so, but where did you get the £60 extra from?

According to the Eon website both are based on E.ON "EnergyPlan", being their whizzy name for "standard", as of 13 September, i.e. the post-increase price.

What have I misunderstood?

syco1

jalexa wrote: »

If you say so, but where did you get the £60 extra from?

According to the Eon website both are based on E.ON "EnergyPlan", being their whizzy name for "standard", as of 13 September, i.e. the post-increase price.

What have I misunderstood?

The final person I spoke to at Eon admitted this - she said that the April 2013 fix would add £50 a year to the increased tarrifs, while the October 2013 fix would cost £110 a year extra (on my mothers usage). She said they should be the same but they aren't. So Eon Says So !

Airmike23

Why not go on Save Online 9 which is based on unit rates from 13th Sept so unaffected by increase, and it is cheaper than saveonline 4. Fixed rates make money for the power co's, unless you drop on and there is a fixed rate at the right time, you'll be lucky to break even on a fix comparing to the current cheapest deals in the market.

jalexa

syco1 wrote: »

She said they should be the same but they aren't..

I'm not "disbelieving" you but that doesn't make sense, and if wrongly communicated disadvantages you, so hardly sensible to take it at face value as you are the loser.

However if you are saying "don't trust everything a energy adviser says", then I totally agree.

syco1

jalexa wrote: »

I'm not "disbelieving" you but that doesn't make sense, and if wrongly communicated disadvantages you, so hardly sensible to take it at face value as you are the loser.
However if you are saying "don't trust everything a energy adviser says", then I totally agree.

How many times should you need to ring them and clarify what they mean ?
I've just worked out my mothers quarterly bill using her last usage figures.
E.on SaveOnline 3 as it was - £129.20
E.on SaveOnline 3 increased - £161.43
E.on Saveonline 9 - £159.29 (the initial gas units are dearer)
Thinking of switching to Co-op energy - £137.40, although of course they will probably increase their prices.
At the moment I am will probably leave things as they are until Nov 1st to make sure there is no £30 fine for leaving, and see what offers are on then.

Former_E.ON_Company_Representative:_Malc

bikeman wrote: »

My mum is on EONs save online and their terms state:

If we do make changes to your significant disadvantage, we will notify you of when they will take effect. If you do not accept the changes, you can end this contract by telling us within 14 days of receiving our notification and arrange your switch to a different supplier.

We may charge a cancellation fee as set out in Your Plan if:
you transfer your gas and/or electricity to another supplier;

They do not define 'significant disadvantage' and 'we may charge you' is somewhat woolly. Eons cust servces say that she will have to pay an exit fee if she switches.

I'd say she has a good case to cancel her direct debit before they take it.

Anyone know the score?

Hi bikeman

Just to be clear; customers changing supplier because of our price increase will not have to pay a cancellation fee.

As Jalexa says, we need to receive the loss notification from the new supplier within 15 working days from the day customers tell us they're leaving.

I'm sorry if certain agents have given the wrong advice when customers have called in. To correct this mistake, we've arranged for the business to be re-briefed today stressing this particular factor.

Sorry again for any confusion caused but hope this makes things clearer. Give me a shout if anyone is still unsure as will be happy to help.

Malc