5 year gas bill help pease

missprice

long post V sorry
so yesterday i recieved a five year gas bill
no idea why
i have been paying all this time by DD
for some reason they now have added up all that i have used and then estimated use then cancelled all my previous bills for 5 years
they owe me £140
so the confusion
why have they rescinded all previous bills
and how have they worked out what i have used?

19/9/06 30/9/06 18 CM/204 KwH first 138@3.968p £5.48
100 118 .................................next 66@2.068p £1.36
est est

30/9/06 29/4/07 1200CM/13567KwH 1st 2643@4.412p £116.61
118 1318................................... next 10924@2.49p £272.23
est est

29/4/07 30/9/07 245CM/2770KwH 1st 1929@4.412p £85.11
1318 1563 ...............................next 841@1.815p £16.11
est est

30/9/07 04/1/08 512CN/5789KwH 1st 1202@4.412p £53.03
1563 2075 ..............................next 4587@1.915p £87.84
est est

4/1/08 28/8/08 869CM/9825KwH 1st 2404@5.997p £144.17
2075 2944 ..............................next 7421@1.990p £147.68
est est

28/8/08 25/3/10 2541CM/28739Kwh 1st 8642@7.496p £647.80
2944 5486 ..................................next 20097@2.488p £500.01
est est


25/3/10 3/1/11 907CM/10254KwH 1st 2677@6.874p £184.02
5486 6393 ................................next 7577@2.388p £180.94
wst est


3/1/11 1/7/11 858CM/9700KwH 1st 2312@6/874p £158.93
6393 7251............................. next 6981@2.685p £187.44
est ACTUAL


so to the units used

on the back of the bill its states initial rate for so many units then lower rate for rest
all well and good but for eg Sept units charged at higher rate is 46 for the whole month
yet on fisrt line of this bill i have been charged higher amount for first 138 units and that only 11 days of sept

any ideas?

happy to answer any question if you need more info

tia

HalloweenJack

4years of estimated bills? theres a legal requirement to have the meter read every 2 years as a minimum , so in the last 5 you should have had it read at least twice....

oh and who`syour supplier?

missprice

Npower thanks
i have def had bills with actual readings and i have given them readings over the phone so why have they estimated so much
why is there a hug gap from 28/08/08 to 25/03/10

umm also further down this bill is a lsit of 3 dual fuel savings not the 5 i would expect

jalexa

missprice wrote: »

Npower thanks

First of all whenever something like this happens you need to "set a trap" for the supplier. In this case "the trap" is simply to ask NPower why. Don't (initally) contest what you are told, but make careful note of who informed you and when, then digest the reason.

It would also help you get a more meaningful Forum response if you posted "the reason".

cally6008

Have you rung Npower and asked them ?

missprice

cally6008 wrote: »

Have you rung Npower and asked them ?

was looking for advice fisrt

cos i know they can lie and cheat if its in their interest

if i ever get through i shall post a why:)

nPower

Good morning missprice,

I've looked through your query and I too am slightly baffled as to why you have received a five year bill.

If you could send me your account details through forumresponse@npower.com, I will personally look into this for you.

Thanks

Sally

missprice

got through

they owe me one dual fuel discount for 2006/2007 and the next one due net jan
so thats ok

as for the new biill

they say

i have always had a metric meter but they have charged me imperial for these years
it was only in July this year that they noticed
as for meter readings he fudged around
cos i pointed out that the readings are valid if my meter not changed

he can see the readings on his screen (so they do exist)
and never mind missprice at least you are better off

the big lump from28/08/08 to 25/03/10 means they never changed prices in that time

jalexa

missprice wrote: »

they say

i have always had a metric meter but they have charged me imperial for these years

Hey ho. In that case almost certainly the provisions of the Billing Code apply. Respond to the NPower board monitor as invited and prepare to be "delighted".

I also suggest you seek a "distress and inconvenience" payment, if necessary via the complaints process.

missprice

jalexa wrote: »

Hey ho. In that case almost certainly the provisions of the Billing Code apply. Respond to the NPower board monitor as invited and prepare to be "delighted".

I also suggest you seek a "distress and inconvenience" payment, if necessary via the complaints process.

your a love and i am trying to respond to sally at npower
need a dfferent link as that opens a wizard
or is that an email addy?


so hang about reading back of bill again
if i am right
they converted my bill from cubic feet to cubic meteres by x2.83?

so have they been almost triple overcharging me
or is that blonde
god i am so blonde
:rotfl:

jalexa

missprice wrote: »

need a dfferent link as that opens a wizard
or is that an email addy?

The email address is *exactly* as the link. It's nothing special.