Midnight WAP internet charges on mobile bill

Guys_Dad

Tuono wrote: »

I've had a reply from Vodafone.
Our son's phone has switched a data update thing on automatically. All Vodafone have done is confirm the data uploaded every day. He's not used the internet and is very up set that he thinks we might be accusing him of using it. It's cost us over £50 + VAT so far and all I've received is the usual rubbish answer to my queary from an automaton.

Not happy. It's not ending there.

1. Go to Voda shop and get the guys to check out settings on phone.

2. Get them to turn off Internet access on his account

3. See if they will organise a refund.

Techhead_2

Guys_Dad wrote: »

1. Go to Voda shop and get the guys to check out settings on phone.

2. Get them to turn off Internet access on his account

3. See if they will organise a refund.

I agree, but it would better first of all to check the phone to make sure he hasn't accidentally turned on updates.

essexman77

Best off all is leave Vodaphone and anyone who is not giving you truly unlimted internet if you are going over your data plans.

Three one plan is 25 month unlimted Internet contract -or 15 pounds month paygo unlimted

GiffGaff 10 pounds month paygo uses 02 Network

Tmobile any contract with 25 pounds gives unlimted (also paygo is 5 pounds a month but think its go fair usage policy)

Vodafone

Hi guys,

I have noticed that a couple of you are having this same issue.

If you contact me directly via the email address here with WRT135 FAO Heidi in the subject and include a link to this thread, I will be more than happy to help.

Kind regards,

Heidi
Web Relations Team
Vodafone UK

Tuono

Thanks Heidi. £61 back in my account. Happy again :beer:

DonnySaver

Hi Heidi,

I've just emailed you too as I'm having the exact same issue with WAP mobile internet usage at midnight every night even when my phone is connected to my wifi.

Thanks.

Techhead_2

DonnySaver wrote: »

Hi Heidi,

I've just emailed you too as I'm having the exact same issue with WAP mobile internet usage at midnight every night even when my phone is connected to my wifi.

Thanks.

Read the earlier posts, regarding the charge representing the total used that day not the time when the data is used.

Check your data counter and of you haven't used the data then contact Vodafone.