Mobile Phone Replacement

Pyson

Hi, I am new to the Forum:rotfl:

I recently upgrade from a BB phone to a Nokia N8 two months ago. It has been giving me nothing but problems since. I have taken it to my local vodafone store on two occasion and they advised me to do a update which should put it right. It did not work. I get cut off during my calls (incoming and outgoing), my text messages does not always go through. I get returned error messages. Vodafone is only offering me a replacement of the same phone, but as it is a new phone I am not happy with this so I have requested a BB for a replacement. They have refused, therefore i chosen to terminate my contract early which will cost me £464. I don't want to keep a useless phone for two years. Has anyone else been in this situation, can you advise me on your outcome.

DUTR

Take the new Nokia N8 and see how you get on 1st, they are trying to help so let them.

Vodafone

Hi Pyson,

I am sorry to hear you are having some problems with your handset.

So that I can take a look at your options, can you drop me an email via the address here with WRT135 FAO Heidi in the subject and include a link to this thread.

I would like to see if I can help to get this resolved for you.

Best wishes,

Heidi
Web Relations Team
Vodafone UK