Play.com - buying PC keyboard

Bev._2

I bought a PC keyboard from play.com on 13th April this year.

I like the keyboard & everything is fine. The only thing is, lately, the 'N' key has started to wear quite bad & it's obviously not going to get any better.

I know it's nothing major, but it just irritates me. Moreso that it's a 4 month old keyboard & one of the letters has halfway worn off. Wasn't a cheapy keyboard either. Was a decent Logitech one.

Do i have any rights here?

DCFC79

Maybe give the second thread in this section a read and some of the links provided in the thread.

forgotmyname

Can we play guess your password?

is it nnnnnnnn ?

I have never had a keyboard lettering wear away, Even after many years of daily use.

Does seem like yours is a bit rubbish, Either a dodgy one off or them cutting costs too far.

So many things these days are being ruined by cutting costs making the products useless.

Bev._2

forgotmyname wrote: »

Can we play guess your password?

is it nnnnnnnn ?

I have never had a keyboard lettering wear away, Even after many years of daily use.

Does seem like yours is a bit rubbish, Either a dodgy one off or them cutting costs too far.

So many things these days are being ruined by cutting costs making the products useless.

The letters on my old keyboard wore away. Was just a Packard Bell one & certain keys which i guess got used the most - N, M were totally gone. Others were faded.
But this was after years & years of use. Think i had it about 10 years in the end.

Not 4 month.

Zandoni

Bev. wrote: »

I bought a PC keyboard from play.com on 13th April this year.

I like the keyboard & everything is fine. The only thing is, lately, the 'N' key has started to wear quite bad & it's obviously not going to get any better.

I know it's nothing major, but it just irritates me. Moreso that it's a 4 month old keyboard & one of the letters has halfway worn off. Wasn't a cheapy keyboard either. Was a decent Logitech one.

Do i have any rights here?

Of course you do, contact Play and tell them.

Bev._2

Zandoni wrote: »

Of course you do, contact Play and tell them.

Thanks.

I tried having a look last night, but i'd had a few too many to drink & couldn't find the link.

Got it now though & sent off my query. I don't have the packaging, so hopefully i can still get it sorted. Ideally i'd just need the replacement key sent out.

forgotmyname

nah it will be a new keyboard, Do they still stock the same one? Or have they stopped selling them?

Bev._2

Play.com finally replied. Just wondering what you guys reckon to this. Are they correct or are they trying to palm me off?

Dear Mr Xyz,

Thank you for your email.

We are sorry to hear that you have experienced problems with your order for Logitech Comfort 450 Keyboard.

Please be advised that we have our returns policy of 7 days for unwanted items and 30 days faulty, incorrect, damaged, not as described or duplicated items after date of posting.

In this instance, your item is covered by a one year warranty with Logitech and you should address any technical or warranty related queries directly to them. Please go to http://www.logitech.com/ or call 02030 248 159 for further assistance.

Please accept our sincere apologies and thank you for your patience and valued custom.


Kind Regards,

Customer Support Team
Play.com

DCFC79

Contact logitech and see what they say

Handsome90

DCFC79 wrote: »

Contact logitech and see what they say

Do not contact Logitect. Your contract is with Play not Logitech. Try to explain the sales of goods act to Play.
Martin Lewis does have a lot of info regarding this in this website.

kit

I am having the same argument with Play.com.
After ignored emails I finally spoke to them on the phone today. After a lengthy argument they are letting me return my item directly to them but wont refund until they have tested it to see if it is really faulty (fair enough I guess).

I had to argue that their terms and conditions are NOT above the law! They seem to think they are :mad: :eek:

We shall see what happens.