Vodafone cancelled my insurance the day after my claim and wont fix my phone

cvernon152

MissKeith wrote: »

Receiving a certificate/written documentation of insurance is a FSA regulation. So either Vodafone are breaking FSA requirements (again!) or the OP wasn't covered.

As far as I was concerned, I payed the monthly instalments and in there T+Cs it says,

"ACE European Group Limited (‘the insurer’, ‘ACE’) will at its discretion and in return for your continued payment of the monthly premium, reimburse you and/or Vodafone Limited (‘Vodafone’)"...

Vodafone

Hi cvernon152,

I am sorry to hear that there has been conflicting information advised to you regarding this.

So that I can look into this in more detail, can you drop me an email to the address shown here with WRT135 FAO Heidi in the subject. I can then look at getting this resolved for you.

Kind regards,

Heidi
Web Relations Team
Vodafone UK