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Vodafone cancelled my insurance the day after my claim and wont fix my phone
Comments
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Receiving a certificate/written documentation of insurance is a FSA regulation. So either Vodafone are breaking FSA requirements (again!) or the OP wasn't covered.
As far as I was concerned, I payed the monthly instalments and in there T+Cs it says,
"ACE European Group Limited (‘the insurer’, ‘ACE’) will at its discretion and in return for your continued payment of the monthly premium, reimburse you and/or Vodafone Limited (‘Vodafone’)"...0 -
Hi cvernon152,
I am sorry to hear that there has been conflicting information advised to you regarding this.
So that I can look into this in more detail, can you drop me an email to the address shown here with WRT135 FAO Heidi in the subject. I can then look at getting this resolved for you.
Kind regards,
Heidi
Web Relations Team
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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