Paypal dispute advice

lyndytes

Hi all
I sold a dress to a buyer in France (who has been a pain from start to finish) they now claim it has not arrived, it was only posted on the 27th July, they have opened a dispute out of the blue so my question is if I lose (as this seems to always go in the buyer favour) what will I have to pay back, is it the price of the item or item and P&P. I have a feeling they are trying it on.



Thanks

theonlywayisup

As you have not used a tracked method of postage, you really don't know if the item has arrived or not, do you?

As the dispute is open you have two options. Refund willingly and get your PP fees back or refund under duress, risk a neg and lose your fees.

soolin

Unfortunately you have to refund their initial payment in full.

It is such a shame when buyers go straight to dispute without giving sellers a chance, however leave the dispute a fe wmore days but make sure you refund before forced to do so.

lyndytes

soolin wrote: »

Unfortunately you have to refund their initial payment in full.

It is such a shame when buyers go straight to dispute without giving sellers a chance, however leave the dispute a fe wmore days but make sure you refund before forced to do so.

If i refund is it the item only or item+P&P as well, if its the latter will the PO refund me when i claim.

theonlywayisup

The refund is the full initial payment. You should claim this back from RM.

lyndytes

theonlywayisup wrote: »

The refund is the full initial payment. You should claim this back from RM.

Sorry to sound numb so i pay back the item & P&P and then claim it back from the PO, will they pay me back the P&P cost as well as the item.

Thanks

hermum

lyndytes wrote: »

Sorry to sound numb so i pay back the item & P&P and then claim it back from the PO, will they pay me back the P&P cost as well as the item.

Thanks

Yes, you need to refund the initial cost and the p&p. I think that you can download the form to claim back from RM.

mum2one

I know when I did a claim with royal mail for an ebay item that gone astray, I had to send in the proof of payment which was invoice, which was what they paid back, but not the cost of the postage you paid, so you end up losing the money you paid to post, unfair, but afraid thats Royal Mail. x

shaun_from_Africa

Royal Mail should pay compensation for the item and the cost of postage paid.

http://www2.royalmail.com/customer-service/personal-customers/refunds-and-compensation/lost-item-compensation/lost-item

Table 1 - All retail services other than Special Delivery™ Next day
Postage refund, plus compensation on basis of the customer’s actual loss. This compensation is subject to the maximum payable being the lower of the market value of the item and statutory maximum of 100 x 1st class letter stamps.

hermum

mum2one wrote: »

I know when I did a claim with royal mail for an ebay item that gone astray, I had to send in the proof of payment which was invoice, which was what they paid back, but not the cost of the postage you paid, so you end up losing the money you paid to post, unfair, but afraid thats Royal Mail. x

Don't they refund the postage for overseas? I see they do for UK but it doesn't mention it for International.

soolin

hermum wrote: »

Don't they refund the postage for overseas? I see they do for UK but it doesn't mention it for International.

The last one I claimed was the Italian one and i got back item cost and actual postage paid.