Internet connection problems - Help!

malvern25

I have several laptops and hand held devices including iPhones and the like that all connect wirelessly to my home server / router. They all work perfectly.There is a desktop in my home office too. I have a new Dell lap top which was working perfectly until last week, and whilst it now connects to the internet, allows me to use and receive/send e-mail through Office Outlook, updates my Avast protection software and my iTunes software etc, I can't get it to connect to the www with either IE or Mozilla!, although it did so previously.
Did all the usual; run, cmd, ping back etc - getting pings back including to google.com but when I try either of the ipconfig commands (release or renew) it says "No operation can be performed on Wireless Connection 3 while it has its media disconnected".
What do I need to do; I feel this is going to be something really simple and I'm going to look really stupid!! but all the Media devices seem to be on and working!

Mark_In_Hampshire

Have a look at:

http://www.anetforums.com/posts.aspx?ThreadIndex=28415

malvern25

I'm not sure what I was looking for on that thread.

the offending laptop is a Dell Inspiron using Windows 7.

Like i said it is clearly connecting to the Router, allowing e-mail through Outlook and upgrading all other programmes, it just won't let me into the www via IE or Mozilla!:(

macman

Firewall settings?

malvern25

Nope - checked that too; looks like I'll have to re install IE9; but it's embedded in the system!!!!
Why can't they make things simple .............:eek:

brewerdave

DNS settings on your router ???

spannerzone

Has the connection settings got messed up in Ie and FF? check the connection settins in both programs respectively, perhaps some nasty has rejigged these somehow?


Winsock reset http://www.top-windows-tutorials.com/winsock-reset.html might help

malvern25

brewerdave wrote: »

DNS settings on your router ???

No again I'm afraid; if i use the IP address of a website I can get there but of course I only know the IP of two sites!!

malvern25

Thank you all for your help & assistance. Eventually got there.

|fter 4.5 hours on the phone with a 3 different Dell operatives, it seemed to come down to a change in my anti-virus software, although I'm not sure that they actually know what they've done; it's recommended I change my anti-virus software but i have several laptops & computers in this household - all have Avast AV and this is the first time I've ever had this problem! This is the only laptop with Windows 7 however ........

Anyway it's working and that's the main thing.

Thanks again for your efforts!

MeticulousMe

Thanks also got some ideas from the thread