Laptop not loading into windows

1trainer1

My new Acer laptop only 3-4 months old is not loading into windows anymore, I tried to go into safemode and it loads a lot of files and the last file it loads is a CLASSPNP.SYS and then freezes for a few minutes and goes onto starting windows and I get a message saying windows cannot load in safe mode.

Then it restarts and a message comes up that there was a problem with installation and I need to restart, I keep going in a loop as everytime it resarts it goes to the same error.

anyone know what I can do? I hope it can be fixed

Thanks

free4440273

if u press f8 or f10 on startup u should be able to gain access to the recovery console and try recovering from there .

1trainer1

I tried F8 and it gives me a menu

Safe Mode
Safe Mode with Networking
Safe Mode with Comand Prompt

Start Windows Normally

no matter which I choose I always get the same error, in safe mode it says loading windows files and then freezes once it gets to Windows/system32/drivers/classpnp.sys

then after a while it says setup is starting windows but cant complete the installation in safe mode and to restart in normal mode.

when I do normal mode i get the error ' windows could not complete the installation, to install windows on this computer restart the installation'

stilltheone

Disconnect any peripherals and try again.

If all else fails:

For this solution you will need a working computer with an optical disc writer.

Windows 7 64bit?

Download and save the Windows 7 64-bit Repair Disc image to your Desktop.

Next, download and install ImgBurn(No need to install the Google Toolbar. Remove the relevant ticks). Burn the Image to Disc. Use this guide(skip step 2b)[/QUOTE]

Follow these instructions to choose Startup Repair.

1trainer1

can I save it onto my usb pendrive? I dont have blank discs as have never used them

1trainer1

I have downloaded the file and set the bios to boot up from USB but its not picking up the pen drive, can I use the pendrive to boot up the Laptop or will it have to be a CD?

tibbyuk

You will need to create the USB recovery stick from the iso, you can't just mount it.

In terms of speed, you could try unzipping the iso (possible with WinRar), and move these files to the USB stick.

Otherwise you will need a live USB creator tool.

stilltheone

1trainer1 wrote: »

can I save it onto my usb pendrive? I dont have blank discs as have never used them

Go out and buy some. You should have bought some to make your ACER Recovery Discs anyway.

1trainer1

I tried startup repair and that still didnt fix the problem, I can now get into DOS so I am thinking of reinstalling the operating system, how do I install the operating system in DOS? I dont have a windows CD as the laptop didnt come with it but I now do have a boot CD

if that doesnt work then I am going to format and install windows that way but wanna see if I can get some of my work before I lose it

santer_2

You can get windows 64 bit here, choose the version you have, and whether it had SP1 originally

http://techpp.com/2009/11/11/download-windows-7-iso-official-direct-download-links/

Lil306

santer wrote: »

You can get windows 64 bit here, choose the version you have, and whether it had SP1 originally

http://techpp.com/2009/11/11/download-windows-7-iso-official-direct-download-links/

Thanks, think I had that link before but lost it

Downloading them all now, because I'm always looking for ISO's when fixing PC's for friends and family.