Beware using callback on Vodaphone

lowbrim

I have just notices on my pay monthly bill that I had a charge of 38p + vat.

Unable to understand it I rang vodaphone who told me it was because I received a voicemail and used thye callback facility. They explained that there was a charge for this service and you should just dial the number to save this charge.

To be fair to Vodaphone they refunded the charge when I explained that I was not aware of this but how many other users know this. Be warned

Annie._2

If you are on a Your Plan tariff, you shouldnt be charged for the call return unless you have used your monthly allowance.

Taken from the Your Plan Terms and Conditions.

8. When using Call Return (returning a call directly from within Vodafone Voicemail service when prompted), you will be charged the cost of calling your Vodafone Voicemail service and for your Call Return call (which is charged at your standard outgoing rate, less the cost of the initial voicemail call). The duration of any Call Return call will be taken from your monthly allowance. If you make a Call Return call to another mobile network any minutes you use will be taken from your monthly allowance. If your monthly allowance is used up you will incur an additional charge which is the difference between the cost of a call to another network and the cost of a call to a Vodafone mobile.

lowbrim

All I can say is that I was. I have not read my conditions but I was well within my monthly limit and was assured there was a charge for using the call back service which was outside the call minutes available. At the end of the day if they put this charge on who would check it so be aware.

Annie._2

lowbrim wrote: »

All I can say is that I was. I have not read my conditions but I was well within my monthly limit and was assured there was a charge for using the call back service which was outside the call minutes available. At the end of the day if they put this charge on who would check it so be aware.

It depends on the tariff you are on, if you took out your contract prior to February last year and are still on one of the older CTR plans, call return could still be chargeable but are included on the Your Plan tariffs,

If I have helped you with my replies, please click the thank you button.