New Natwest Online Banking Layout

jamesd

Just be sure that ou phone them and let them know. Discussing here is fine but communicating with NatWest is the way to go to get things adjusted.

madgagoo

The new system can also cope with more than one standing order to the same payee. Something that not many people want to do I guess but...

premierfella

madgagoo wrote: »

The new system can also cope with more than one standing order to the same payee. Something that not many people want to do I guess but...

One of the reasons why I have both RBS and NatWest accounts is because of that issue - thanks for highlighting this (positive) change.

cottager

madgagoo wrote: »

The new system can also cope with more than one standing order to the same payee. Something that not many people want to do I guess but...

Do you know if this improvement extends to normal online banking payments?

It's been frustrating for years not to be able to have two payments arrangements set up to the same account. For OH's business I regularly pay HMRC for PAYE, but also OH's income tax when due, and both go to the same account but the payment references are completely different.

To change from one to another + the first payment (and then changing it back again afterwards) all involves the card reader -- I've never really understood why, when only a payment reference is being altered and not the account details.

It would be great to have two payments set up in the list, one for each purpose. I've tried in the past, but got a message that there's already a payment set up to that account. We have to pay them VAT as well, but as that goes to a different account I can have a separate payment set up.

If not I'll mention it while Natwest are accepting suggestions, as I can see no real reason why it wouldn't be possible? Can't think it's an unheard of situation, personal or business, to have two bills to pay from the same source, with different account numbers?

madgagoo

cottager wrote: »

Do you know if this improvement extends to normal online banking payments?

It's been frustrating for years not to be able to have two payments arrangements set up to the same account. For OH's business I regularly pay HMRC for PAYE, but also OH's income tax when due, and both go to the same account but the payment references are completely different.

To change from one to another + the first payment (and then changing it back again afterwards) all involves the card reader -- I've never really understood why, when only a payment reference is being altered and not the account details.

It would be great to have two payments set up in the list, one for each purpose. I've tried in the past, but got a message that there's already a payment set up to that account. We have to pay them VAT as well, but as that goes to a different account I can have a separate payment set up.

If not I'll mention it while Natwest are accepting suggestions, as I can see no real reason why it wouldn't be possible? Can't think it's an unheard of situation, personal or business, to have two bills to pay from the same source, with different account numbers?

Not sure, have to give it a go and see if it works! I'll let you know if I manage it.

colli68

I want the 3-day recent payment history back!!!!

Milarky

stclair wrote: »

What do you think of the new Natwest online banking layout?

Personally im not sure if im keen on the new look layout maybe itll take me abit of time to get used to it

Definitely a dis-improvement in my book. It takes more time to use than the previous screen for payments, for instance. I had a heads-up is would be like that since RBS did the same thing earlier in the week.

Also, the new payments page takes too much space on my 'wide aspect' monitor (pretty standard now) and what was all 'on screen' previously now drops off the bottom [annoying]

jamesd

Agreed about the scrolling. Picking items from a scrolling drop-down list is particularly irritating and error-prone compared to the static HTML page that was there before.

I particularly dislike merging payments to my own accounts at other institutions with payments to others in a pulldown list where a small mouse drift will result in a wrong initial selection. It's easy for me to correct mistakes if I send money to the wrong one of my own accounts but much tougher if it's gone to someone else. I'm not at all happy with combining low and higher risk payees in an easy to mis-click list without any way for me to order them so the ones I use most and/or are safest are in a list that I control. The external payees always were combined but my error rate with mouse clicks in a pulldown list is much higher than in a static HTML list.

Merging in the internal NatWest ones at the start of the list is also unhelpful and means that most of my payments now require scrolling before I can even see the correct payee, usually one of my own accounts at a different institution.

Apparently NatWest found that some people couldn't work out how to transfer money between their accounts, so decided that merging in all the internal accounts into the same list used for external accounts would be an improvement. In some ways that's right, except that their my accounts list skips all of my accounts at other institutions.

If I was to redesign this I'd:

1. Throw away the pulldown lists where small mouse drift can cause a wrong selection and use dynamic HTML pages that are easier to select from.
2. Add some labels for accounts, so I'm not faced with lots of accounts with the same payee, me, and only the advice to payee that I sometimes can't change to distinguish between them.
3. Provide a way for me to order the accounts, that is different from the display order on the summary page, so I can put the ones I use most at the start and split the ones that are low risk from the ones that are higher risk.

Then it'll be faster to carry out my normal transactions. Still very cumbersome compared to First Direct and what was there before, though.

Adding a make a payment from this account link to the summary screen would also be nice - it's a convenience I routinely use over at First Direct and eliminates several clicks that are currently needed just to get to making a payment. One to get to payment screen, one to select payment - though fortunately default, one to click on a go button and at least two to open the list of source accounts and pick one of them.

It's a shame, though. I used to consider NatWest to be the best of the online banking systems I use and a good example for the rest to learn from.