New Natwest Online Banking Layout

stclair

What do you think of the new Natwest online banking layout?

Personally im not sure if im keen on the new look layout maybe itll take me abit of time to get used to it

Farmerbob

I presume it will look similar to the RBS banking site that changed too, its a bit tidier and the payments menu is a bit less busy so thumbs up from me.

I'll give it 2 weeks and I'll have forgotten what the old site was like!

stclair

I guess the functions are alot more clearer to exaplain what they actually do now ;-)

brokeinyorkshire

Not too keen myself but I expect i'll get used to it.

It took me ages this morning to work out how to find my list of Direct Debits. Doh.

J

jamesd

Two withdrawn features that are important:

1. The previous system told you whether a payment would go by Faster Payments before you checked on confirm, so you could cancel if it didn't go that way. The new one only tells you after you've clicked on confirm, when it's too late to do anything about it.

2. The list of payees only tells you the payee name and extra advice to payee. This makes it quite hard to tell the difference when you are the payee for most of the external accounts: there's no difference between the payees. As a hack you can modify the advice to payee field sometimes, but this is only possible where it's not a building society roll number or other account information that can't be modified.

NatWest's online banking helpdesk is taking complaints and feature requests so be sure that you let them know about things that are worse or not possible with the new system that make life difficult.

Personally, the payment system just dropped from better than First Direct to worse than First Direct for my usage. A shame to have an improvement that makes things worse.

jen245

I think I prefer the old layout, although I like the remember me feature, as it comes up with your name and not your customer number when you log in. I guess its just a case of getting used to it

pmduk

jamesd wrote: »

The list of payees only tells you the payee name and extra advice to payee. This makes it quite hard to tell the difference when you are the payee for most of the external accounts: there's no difference between the payees. As a hack you can modify the advice to payee field sometimes, but this is only possible where it's not a building society roll number or other account information that can't be modified.

I agree, it's just taken me 4 attempts to find the right details to use in making a transfer from my RBS account. It's a shame they don't allow you to name transfers in the same way you can name accounts.

premierfella

jamesd wrote: »

...The previous system told you whether a payment would go by Faster Payments before you checked on confirm, so you could cancel if it didn't go that way. The new one only tells you after you've clicked on confirm, when it's too late to do anything about it....

That is a significant backward step, and a strange thing to implement intentionally if the current changes were made only to give the online banking a cleaner, less cluttered look (which is what the new layout looks like to me).

Lets hope its something simple to reverse and that NatWest have another look at that feature!

Twister84

The way they've redesigned everything might allow them now to extend payment services to the iPhone apps - fingers crossed!

Marmaduke123

I like the way it looks but there is a real problem with identifying external payees which have the same payee name. There's not enough information to distinguish between them on the payees list.

I'll be pointing this out to them, it needs to be changed.

chris91_2

Twister84 wrote: »

The way they've redesigned everything might allow them now to extend payment services to the iPhone apps - fingers crossed!

Certainly hope so. The app is rather good now its been updated