Problems following windows update

browneyedbazzi

Last night my laptop did a Windows update when I went to shut down - when I started it back up this evening chrome wouldn't work at all, the laptop was running much slower than usual and I repeatedly got a message saying there was a trojan (Win32Vxidl.gen!dam)...I clicked the button to repair and it said it was fixed then the original message popped up again.

I did a system restore and all seems ok now, but next time I shut down it will automatically install the Windows update again.

What's the best thing to do now??

Jnelhams

Make sure you have a decent anti-virus program running such as Avast, AVG or Avira and Ad-Aware or Advance System Care. Run these before doing the update. That should fix it.

browneyedbazzi

Thanks, I have AVG installed so I'll do a full scan now...fingers crossed!

Jnelhams

Make sure you have AVG virus database updated, but you should also use an anti-malware scanner too.

santer_2

After the scan, go to windows update and see if there are any available, if yes, make a note of them and click the more information link

You can left click any update, right click it and click hide this update

browneyedbazzi

I did the AVG update before starting the scan so that should be ok.

Out of interest, my AVG trial is about to expire - what antivirus/malware protection would you recommend buying?

geordieracer

Who was the pop up from? You cannot be sure that it wasnt a nasty trying to fool you.

I would strongly suggest that you downlaod Malwarebytes and then UPDATE it (this is important) then scan it properly and post a full log here
http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&!!!!!button

Theres a few people on here that will be able to read the log but they will also mention doing a hijack this log to view aswell ..http://download.cnet.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html

waddler_8

There will be no windows update that contains a trojan or malware of any description.

I wouldn't rely on System Restore with malware infections of any kind - that wasn't what it was intended for. It's far better to use dedicated removal programs.

Did the detection warning give a filename & location (path to file) ? It's important in ascertaining whether it is a true detection or a false positive.

SteveJH200

browneyedbazzi wrote: »

I did the AVG update before starting the scan so that should be ok.

Out of interest, my AVG trial is about to expire - what antivirus/malware protection would you recommend buying?

No need to buy an anti virus - get a free one as mentioned above. Personally I find that AVG slows the system as it's not as good as it used to be. If you bank with Barclays get the free Kaspersky on offer.

BTW - when posting it's always a good idea to state what operating system you're using.

browneyedbazzi

SteveJH200 wrote: »

No need to buy an anti virus - get a free one as mentioned above. Personally I find that AVG slows the system as it's not as good as it used to be. If you bank with Barclays get the free Kaspersky on offer.

BTW - when posting it's always a good idea to state what operating system you're using.

Thanks - I had AVG before and uninstalled because I found it slowed things down too. Figured I'd give the trial a go to see if it had improved. I'm not with barclays so no free Kaspersky for me

My OS is Windows Vista and it was Microsoft Security Essentials that popped up the warnings about a trojan. I had a look for the file location and this is what it said:


clsid:HKLM\SOFTWARE\CLASSES\CLSID\{DCE54D63-C414-4507-B622-84659937D306}
file:C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLSchedps.dll
interface:HKLM\SOFTWARE\CLASSES\INTERFACE\{DCE54D63-C414-4507-B622-84659937D306}
regkey:HKLM\SOFTWARE\CLASSES\CLSID\{DCE54D63-C414-4507-B622-84659937D306}
regkey:HKLM\SOFTWARE\CLASSES\INTERFACE\{DCE54D63-C414-4507-B622-84659937D306}

I'm installing the Malwarebytes mentioned above and will post up what that says.

Thanks for the help all!

debitcardmayhem

browneyedbazzi wrote: »

I did the AVG update before starting the scan so that should be ok.

Out of interest, my AVG trial is about to expire - what antivirus/malware protection would you recommend buying?

Not AVG, but Avast/Avira free versions should be OK