I think this email says it all...

kimberleyanddarren

I have just sent this email to sky.. think it sums up my vent pretty well.

Dear Sir/Madam,

I am writing to complain about the service I have received from Sky over the past month. Firstly I had to wait three weeks for an engineer to install my phone, broadband and tv line. When the tv installation engineer came he was not only rude, but left dust from drilling into the wall all over my porch roof which, to this day, I am unable to get off as it is too high to reach by ladder, yet looks horrible when approaching the property. In addition he moved a very heavy tv stand out, drilled behind it, and replaced it without clearing the mess up. I was unable to reach the mess without having the stand pulled out again and therefore had to wait for family to visit so I could get some assistance in moving the stand. This was a huge inconvenience.

Secondly, I was due to have a broadband and phone engineer come to the property. He apparently called to my address and claimed I was out, which was not true. I had to then wait another three weeks to connect my phone and broadband leaving me without these connections for an entire 6 weeks. When the second engineer visited the property he attached a box to the internal wall of the property (again leaving a trail of mess which he failed to clear away) and left. He did not connect any wires to the broadband or phone boxes. He commented that I should wait for 15 minutes before the broadband and phone would come on. He did not mention that he had not connected any of the wires. As a result I attempted to connect all of the leads from both the broadband and phone into this socket totally on my own, without any kind of direction. This was extremely difficult and took several hours. I am still unsure if they are connected correctly, due to the very poor broadband strength. In addition, once the engineer had left my TV was no longer receiving a satellite signal. I contacted Sky about this who have said the nearest appointment available for someone to come and look at the broadband, phone and TV is next Wednesday 10th August. This has resulted in me being without a TV for 8 days and has also resulted in my needing to take additional days off from work to solve this problem.

This is the most disgraceful service I have ever received from one company. Your total disregard for customer service has been clear from the onset. I feel it is totally inacceptable to expect someone to live without phone and broadband for a total of 6 weeks but to then force them to live without a television for 8 days. I hope to hear back from you with a response to this matter as soon as possible.

Yours

rich_b

It was going well until the "no TV for 8 days" bit. I'm sure you'll survive! Might even do you some good. Having said that, the service does sound shocking and I do think you deserve it to be sorted without delay.

nobodyspecial

rich_b, my reaction to 8 days without TV was initially much like yours. On reflection though, Sky market their products, especially TV as being *essential*, so it is unreasonable to expect someone to be without for 8 days

kimberleyanddarren, I would certainly be asking for some sort of rebate on the time spent without any service. I don't have any sky services, but they seem pretty expensive to me, so it's not peanuts.

kimberleyanddarren

I dont mind being without the TV, its not that that has annoyed me. It has been their total diregard to sort anything for us since we tried to get sky a month ago. We have had nothing but problem after problem and we have had three rogue installers, the final one only doing half of their job.. he didnt connect anything! Leaving us to do it all.. and now they arent even going to sort it for another 8 days? I have never been so angry at a company!

@nobodyspecial the woman i spoke to said if when they come out in 8 days they can prove i have had no tv for 8 days then they will credit my account with 8 days worth of tv credit.. how thoughtful of them >.<

bluenoseam

hours to connect a router to the phoneline????

kimberleyanddarren

yes because there were two boxes which fit together however it took me having to go to my mothers house and google how to do it because one of the boxes shouldnt have been there which is why it initially didnt work.. although those wires were left there so i asumed they were to be used.

brettcta

what two boxes are you alluding to?

geordieracer

brettcta wrote: »

what two boxes are you alluding to?

The box itself and the box it came in maybe? I must say im puzzled by the '2 boxes' thing too

Olokia

I think they mean: I've completely forgotten the name of the first box but it converts the coaxial cable into ethernet and then the router. That is the only two boxes I can think of.

Edit: Ignore me, I was thinking about Virgin Media. Sky uses the telephone line

Also the phone engineer doesn't connect up the box for you because it is easy.

brettcta

microfilter?

somethingcorporate

I find their behaviour inacceptable.

I hope it goes well for you OP.