Buyer making my name Mud!!

whatyadoinsucka

ebay punters. ' i was told last week an ebay seller of my upstanding should not list DVDs as very good if they have surface marks..'

soolin

dazedandconfused_123 wrote: »

Thanks for the advice

As a result I've just spoken with Ebay and they have confirmed
1. I don't need to refund either her postage costs to return the item, or the original postage cost
2. If I receive any further mails from her I can (if I decide to) report her for harassment (they also don't agree with mailing a complete stranger at 23.50 )

I'm so glad I asked the question on here as I was upset about it and your answers helped alot :beer:

Ebay have done their usual 'tell the punter anything to get them off the phone'. If the return is due to a faulty item then you need to refund the original postage cost. If it goes to a paypal chargeback then that's what the buyer will get anyway.

I am also unclear as to why the timing on an email is so relevant? I often sit up late and email through to my work colleagues so that they will have my emails early the next morning. I did not think that they would look at my email timing and consider me 'rude'. However I do agree that is is completely unrealistic to expect any seller to respond so quiickly especially if the email is sent at an odd time

Mrs_justjohn

dazedandconfused_123 wrote: »

Thanks for the advice

As a result I've just spoken with Ebay and they have confirmed
1. I don't need to refund either her postage costs to return the item, or the original postage cost

INCORRECT - You do have to refund original P&P

2. If I receive any further mails from her I can (if I decide to) report her for harassment (they also don't agree with mailing a complete stranger at 23.50 )

WHY? - What difference does it make to you what time they emailed?

I'm so glad I asked the question on here as I was upset about it and your answers helped alot :beer:

Having said that the buyer seems like a PITA. Ebay still shouldn't give you duff info though;)

Crowqueen

You certainly wouldn't phone someone at 11.30, but I am an owl and often stay up late using the computer because most of my best writing gets done after about 5 o'clock...

Like now for instance...

enya_ntfc

Crowqueen wrote: »

You certainly wouldn't phone someone at 11.30, but I am an owl and often stay up late using the computer because most of my best writing gets done after about 5 o'clock...

Like now for instance...

Hahaha same!