vodafone mobile

chazzle_2

hi dont know wether im in the right place,but i have a question regarding vodafone mobile broadband.I got a laptop and broadband dongle from pc world back in 2009 i understood it was a contract etc,well i recently contacted vodafone to find out when my contract will finish,i was told it finished in jan 2011,vodafone never contacted me about this and have been taking the direct debit out of my account since january,i have used the dongle thinking i m still under the cotract
my quetsion is were vodafone liable for not telling me my contract had finished because if they had of done i would of ended my mobile plan back in january,thanks chazz

alexdrans

A contract simply means that you're obliged to keep paying for the total of 18/24 months. It doesn't mean that they're breaking any rules by billing you once your contract is ended. Like mobile phone contracts, they carry on after the contract has ended, but you're free to leave them, renew your contract with a new phone or just keep on using your current phone out of contract.

Techhead_2

Basically, contracts don't end after the minimum term. They keep going on a monthly basis until you cancel or upgrade.

Vodafone

Hi chazzle,

The answers above from alexdrans and Techhead are exactly right. You have a commitment with us as part of your agreement but that is just the minimum term. After that, it is your choice to either continue as you are, proceed with an upgrade or cancel the contract.

If you wish to discuss these options, drop me an email to the address here with WRT135 FAO Heidi in the subject and I will be happy to help further.

Kind regards,

Heidi
Web Relations Team
Vodafone UK