EDF Energy - My Account

backfoot

StevieJ wrote: »

Just out of interest, what was their old system like?

It worked.

MillicentBystander

McKneff wrote: »

Just ring them with your readings.............

But be prepared to be listening to muzak for anything up to 2 hours.

tagq2

You can make an EDF meter reading entry by calling 0800 015 1736. Automated service so no delay. It says to speak but you can just bash the numbers at the keypad. It appears on the online account afterwards, eventually, sometimes (for me, anyway).

It won't work before your account's actually set up to take readings, in which case you can call the customer services and waaaaaaaaait and they'll put a note on your account for the human who handles the transfer.

McKneff

MillicentBystander wrote: »

But be prepared to be listening to muzak for anything up to 2 hours.

I ring every month and have never waited for more than 5 minutes.

I think the trick is when they ask for an automated response, just put in a wrong number, it then says, 'just a moment, I;ll put you through to a representative.

Always excellent customer service, Ive been with them for donkeys years.

backfoot

Mckneff,

I've tried that several times recently and it works no better. There are huge backlogs on the phone and that doesn't bypass the queue.

jalexa

backfoot wrote: »

Huh special treatment.....:rotfl:

Perhaps they know your reputation .

'Don't mess with this one' marker on file.

That'll explain my "pleased you are leaving" letter:D