Bloomin Flowers/Essential England - don't buy from them!

ali99

I ordered flowers from Bloomin Flowers (also trade as Essential England). Luckily for me some flowers did get delivered - but the wrong bouquet and to the wrong house - the mistake was discovered 2 days later. I emailed to complain, had no response. I have now tried phoning and none of the phone numbers work. Very dodgy. The company is still registered as active, and obviously some flowers were delivered, but I would never never order from them again. Be warned!!!!

visidigi

belongs on consumer rants/vents...

squeaky

Hiya,

Since there is not a question in the original post I'll move this one across...

Forum_Team wrote:

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere (please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL='forumteam@moneysavingexpert.com']forumteam@moneysavingexpert.com[/EMAIL]

piglet25

So you ordered flowers and didn't actually recieve them if they went to the wrong address and the item wasn't as described? You may have a cause for a refund here, I aren't up to speed on comsumer law as such but am hoping someone else will help you out. Might be worth giving comsumer direct a call ( and using your local florist next time)
Just had a look at their site, mmmmmmmmm, hope you didn't buy a jug for your flowers at the bargain price of only £160!!!

ali99

I have finally had an email offering a refund. Feel guilty ranting about them now! But will definitely be using local florists from now on.

piglet25

Good result : )

alwit

I've had a bad experience from these guys again... They are called "Bloomin British" and also trade as Essential England. Ordered flowers last week for delivery Tuesday. No confirmation of sending the flowers; no flowers arrived on Tuesday or Wednesday; none of their phone numbers (on either websites) work (either ring out or discontinued); when I finally got through to someone they said it was "out of office hours" and they'd get back to me - no one has done; all email addresses on the site (I've tried 3) don't work and bounce back, making me also assume they haven't received my order anyway! When I did speak to someone they were pleasant but haven't called back or emailed to sort anything out. I now can't seem to get hold of anyone at all!

Extremely poor customer service and I'm at a loss as to how to get my £30 back! Is it possible to ask the CC company to refund in this case?

According to Company's House Bloomin British was dissolved last year and incorporated into Essential England.