JJB Sports

Torby

hollydays wrote:

..which would be a great example to her son..

what?...educating him on his statutory rights and demonstrating that some retailers don't understand the concept of "goodwill" and how it can damage their image. It costs much more to get a new customer than it does to keep an existing one....the maths isn't difficult... one dissatisfied customer tells many more people than a happy customer.....just look at the threads on this board....and being realistic....JJB have more to gain than lose over this transaction....then again common sense and business sense isn't normally taught to young store managers and staff.

That is the lesson/example I'm advocating.....

flyer

Torby wrote:

looks like if you want an exchange or refund then, the statutory rights route is the only way....did you notice any faulty stitching....

No,there's absolutely nothing wrong with it.

flyer

hollydays wrote:

..which would be a great example to her son..

......his

hollydays

flyer wrote:

......his

OOPs..sorry..his..

Torby

oh well, good luck...you could mention "goodwill" and how it does wonders for a retailers perception in the marketplace....