Cancelling a mobile phone contract with Orange

koopa_coffee

Hello all, I'm hoping that someone can give me the best possible advice for my current situation.

I took out a 24 month mobile phone contract with Orange for the Blackberry Bold 9700 in January 2010 so there are 6 months remaining on the contract. At the time I didn't take out insuarance (not the greatest idea but I've always been careful with my possessions)

This morning I noticed that the screen has completely died - only showing a white screen and a black ink spot rendering the phone useless.

Orange will not give me a replacement as apparently this damage is not under Manufacturers warranty even though I have not applied any external pressure to the phone and the clerk in the store said it was in very good shape considering I've had it for 18 months notwithstanding the damaged screen.

So now I'm in the unenviable position of having no mobile phone but still having to pay £30 a month for the privelige of possessing an unusable phone.

I do not really wish to take out another contract with another network as I cannot afford £60+ a month for 2 mobile phones (one being unusable).

Is it possible that I can cancel my contract with Orange (I don't mind paying an amount upfront to do this provided it's not stupid money) so I can then get a new phone with a new network provider (obviously I'll be mindful to take insuarance out considering Orange's behaviour).

A cheap throwaway on PAYG is not really an acceptable solution as I would easily bypass the amount I pay a month on contract (indeed it was one of the reasons I got a contract phone in the first place).

Many thanks in your advance for your advice.

gjchester

koopa_coffee wrote: »

Is it possible that I can cancel my contract with Orange (I don't mind paying an amount upfront to do this provided it's not stupid money) so I can then get a new phone with a new network provider (obviously I'll be mindful to take insuarance out considering Orange's behaviour).

It's possible to cancel the contract but the fee will be your contract Fee (£ per calender month) x months left so £30 x 6 (£180) more or less.

golfrover

The answer is just to purchase another mobile and insert the contract sim and use this until you are due an upgrade.

Hammyman

koopa_coffee wrote: »

A cheap throwaway on PAYG is not really an acceptable solution as I would easily bypass the amount I pay a month on contract (indeed it was one of the reasons I got a contract phone in the first place).

Many thanks in your advance for your advice.

Here's an obvious solution:

Walk into Tesco. Buy a PAYG phone on Orange. Put the SIM from the Blackberry in it. Hey presto, you can use the contract you're paying for again....

drbesty

You'd be in exactly the same position with any other network, why do you think mobile phone insurance exists? There would be no point having it if Orange just replaced the phone regardless